Error message -- ongoing problem

[Guest]

For the passed several months, maybe a few times a week, I will get a
repetitive error message that states:
**********************************************************
(This is the "headliner" of the window):
Error: IEXPLORE.EXE - Application Error
|X|

(This is the body of the error message):
The instruction at "0x027f3e82" referenced memory at "0x028722a0". The
memory could not be "read".
Click on OK to terminate the program.
________
| OK |
**********************************************************
When I said repetitive, I meant that when I do click "OK" the error message
comes right back, stating the same exact thing. The entire error message is
the same -- except for the numerical/alpha "codes" in the quotation marks --
every time this occurs on my computer. I am hoping that someone will know
what this means and how to put a stop to it, because what I end up doing each
time this happens, is either log off and/or restart the computer; it gets to
be very aggravating. I would really appreciate someone's help. Thank you.

I included an actual "copy" of the most recent error message that occurred
(today, 10-11-05):
<img src="http://i11.photobucket.com/albums/a191/Nymling69/error1.jpg"
alt="Image hosted by Photobucket.com">

 

[Don Varnau]

Hi,
It's likely that another program, probably malware, is causing this problem.

Start by running BHODemon 2.0 from
http://www.definitivesolutions.com/bhodemon.htm The offender may simply be a
BHO. With IE6 [XP] SP2, go to Tools> Manage add-ons to disable BHOs.

Then you will want to run Ad-aware, Spybot and (if running WinXP) MS
Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

You may have to post a HijackThis log to one of these forums for additional
help. Look for the proper forum and an "Important- Read This First" message
so that you follow proper procedure.
* HijackThis Quick Start http://www.tomcoyote.org/hjt/#Top
http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.net-integration.net/

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Hey, well that's a lot for me to take in at the moment... being that it's
2:45am... but I will try your suggestions when I'm more awake. Thank you
soooo much, I really appreciate the effort to help me Don.
~Nymling

Hi,
It's likely that another program, probably malware, is causing this problem.

Start by running BHODemon 2.0 from
http://www.definitivesolutions.com/bhodemon.htm The offender may simply be a
BHO. With IE6 [XP] SP2, go to Tools> Manage add-ons to disable BHOs.

Then you will want to run Ad-aware, Spybot and (if running WinXP) MS
Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

You may have to post a HijackThis log to one of these forums for additional
help. Look for the proper forum and an "Important- Read This First" message
so that you follow proper procedure.
* HijackThis Quick Start http://www.tomcoyote.org/hjt/#Top
http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.net-integration.net/

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MS MVP- IE]

For the passed several months, maybe a few times a week, I will get a
repetitive error message that states:
**********************************************************
(This is the "headliner" of the window):
Error: IEXPLORE.EXE - Application Error
|X|

(This is the body of the error message):
The instruction at "0x027f3e82" referenced memory at "0x028722a0". The
memory could not be "read".
Click on OK to terminate the program.
________
| OK |
**********************************************************
When I said repetitive, I meant that when I do click "OK" the error message
comes right back, stating the same exact thing. The entire error message is
the same -- except for the numerical/alpha "codes" in the quotation marks --
every time this occurs on my computer. I am hoping that someone will know
what this means and how to put a stop to it, because what I end up doing each
time this happens, is either log off and/or restart the computer; it gets to
be very aggravating. I would really appreciate someone's help. Thank you.

I included an actual "copy" of the most recent error message that occurred
(today, 10-11-05):
<img src="http://i11.photobucket.com/albums/a191/Nymling69/error1.jpg"
alt="Image hosted by Photobucket.com">