Error message - can't use email

[Jennifer P.]

I'm using Windows Mail in Vista to receive my email from AOL. It's been
working fine for months and all of a sudden stopped working and gave me the
following error message.

"Header download for the 'Inbox' folder did not complete. The connection to
the server has failed. Account: 'imap.aol.com', Server: 'imap.aol.com',
Protocol: IMAP, Server Response: '', Port: 143, Secure(SSL): No, Error
Number: 0x800CCC0E"

It is set at the default ports of 25 for outgoing and 143 for incoming. Do I
need to change these? Any ideas? Thanks!

 

[Dave]

AOL uses port for SMTP... 587 (not 25)

Tools - Accounts - youraccount- Properties - Advanced

http://www.postmaster.aol.com/imap/index.html

http://www.postmaster.aol.com/imap/express.html

 

[Jennifer P.]

I had tried that one, since my desktop with XP uses 587. But that didn't work
either. Any other ideas?

 

[Robin M]

Hi, I have been having the same probem for about 3 months. I have comcast and
called them for support, changed the SMTP and still nothing. Please post if
you get it to work.

Robin M

 

[Dave]

Try logging into the AOL website, and delete a few of the oldest messages.
Perhaps there may be a corrupt one.
Then try Windows Mail again, and post any error message you get.

 

[Gary VanderMolen]

Your error message constitutes a receive error, so a change in
sending parameter won't fix it. However, you may have a separate
sending issue also.

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview

 

[Gary VanderMolen]

Robin, if you would like to have some custom help, we will need the
error message you are getting. Right-click on your error message, copy,
then paste it into a reply here.