Error message and software not installing properly

[Terrie Woodward]

My problem is two-fold. First I get a error message that
comes up when I try to shut-down or restart my computer.
It states that it can't shut down because RUNDLL.exe is
running and that shutting down could lose some data. The
next problem that I have is that I have tried to load
software for Activesync. It appears that it installed it
but it won't complete the installation. When I try to
shut down, it gives me a message that by shutting down I
have interupted the installation process and that it will
no longer be installed. I am wondering if the RUNDLL.exe
has anything to do with the reason the software will not
install properly. Any suggestions.

 

[Malke]

My problem is two-fold. First I get a error message that
comes up when I try to shut-down or restart my computer.
It states that it can't shut down because RUNDLL.exe is
running and that shutting down could lose some data. The
next problem that I have is that I have tried to load
software for Activesync. It appears that it installed it
but it won't complete the installation. When I try to
shut down, it gives me a message that by shutting down I
have interupted the installation process and that it will
no longer be installed. I am wondering if the RUNDLL.exe
has anything to do with the reason the software will not
install properly. Any suggestions.

What does a scan with a current antivirus program (meaning a version not
earlier than 2002 and using updated virus definitions) show? Also,
remove spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. It is best to run
antivirus and spyware removal tools in Safe Mode. You may also need to
run CWShredder from http://www.spywareinfo.com/~merijn/index.html .
Please read the instructions carefully. A great resource for dealing
with spyware is http://www.spywareinfo.com. Also, make sure you've
visited Windows Update and applied all security patches. Make sure you
are running a firewall.

Malke