Error "internet explorer has encountered a problem.."

[Sean Whang]

Whenever I try to watch movie or TV programs online with
website embedded media player, above error window appears
and then when I click on "send" or "do not send" button, IE
closes.

I got ran spy ware programs and got rid of all spy wares
and it still reacts the same.

I also removed and re installed IE and still have same problem.

Help please..

 

[Mr. 5020]

That's interesting. It may be a problem with WMP
(Windows Media Player), since that is what IE uses. Make
sure you have the latest version of it. Try deleting
Temporary Internet Files and Cookies. Try repairing
Internet Explorer (Control Panel>Add/Remove
Programs>Internet Explorer>Repair Internet Explorer).
What version of Windows are you using?

- Mr. 5020
Former MSN Technical Support Engineer

 

[H Leboeuf]

Look for your exact error message on this page for some clues.
http://www.generation.net/~hleboeuf/messages.htm

A search for "encountered" no quotes will give you many hits.
--

If all fails and you have checked for parasites with the latest definition
table.
No harm in running removal tool again. Then check with the expert.

Go to http://www.spywareinfo.com/downloads.php#det
Download "Hijack This!" [freeware] or download direct (below):
http://www.merijn.org/files/hijackthis.zip

If you get a 404 error or Access denied, try:
http://216.180.252.218/~spywareinfo.com/downloads/tools/hijackthis.zip

Unzip, double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates "hijackthis.log")

Next, HijackThis | Config [button] | Misc Tools [button]
Click: Generate StartupList log [button] (generates "startuplist.txt")

Next, go to the below location:
http://www.spywareinfo.com/forums/

Sign in, then copy and paste both files in your message.

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
_______________________________________
Mike Burgess http://www.mvps.org/winhelp2002/


Henri Leboeuf
Web page: http://www.generation.net/~hleboeuf/index.htm

 

[sean whang]

Hi.

I'm using IE 6 with Windows XP home edition..

Any idea?

Thank you