Error in Word 2007. Please help!

[thengz]

Hi,
Recently my windows went on an auto update and restarted while my microsoft
words was still on and working. After it restarted, my microsoft words fails
to work properly now. I am not able to use my mouse to select/highlight the
words in the document, scroll using my mouse, select the spot that i want.

I am not able to exit or close the application properly too.

I had uninstalled and reinstalled the whole office but it could not solve
the problem. It would be great if anyone here is able to advise me.
Thank you!

 

[Doug Robbins - Word MVP]

The problem might be a corrupted Data key.

See "How to troubleshoot problems that occur when you start or use Word 2007
Word 2003, or Word 2002"

http://support.microsoft.com/kb/921541?FR=1


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[thengz]

Hi!
Thanks for your help. But I couldn't locate
Word 2007:
HKEY_CURRENT_USER\Software\Microsoft Office\12.0\Word\Data
as stated at the site. I've tired using the finder but it couldn't locate it.

is there any way that i can search this data?
thanks!

 

[Doug Robbins - Word MVP]

Did you Click Start, click Run, type regedit, and then click OK?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[thengz]

oh yes yes...
i followed the instructions stated.