Error Code Analysis

[kh]

When my computer has been put to sleep, sometimes when I return to it after a
good while (ca. 4 hours to overnight), the OS (Vista SP1) will reboot and
report that it has recovered from a serious error. I cannot interpret the
error codes--can someone else?

This has happened sporadically, perhaps once a week, since I got the machine
less than one month ago.

The brand-new machine is:

HP Paviliion dv9000
Core 2 Duo T8100 processors (2.1 GHz)
3 MB RAM, dual 120 GB ATA HDs
NVidia 8600M GS
Windows Vista SP1
All available driver updates have been applied.
Power options/advanced power options set to defaults.

The BCP codes below are not always the same:

First Instance:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84B7E578
BCP3: 86D7B380
BCP4: 84D4B778
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1


Second Instance:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84B75578
BCP3: 86C92380
BCP4: 9F372A98
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1


Both error message refer me to dump files, but I have no way of reading them.

I assume that the problem is probably driver related, but it would be
helpful to know which driver(s), so I can look out for updates, or if it's
another hardware problem so I can further diagnose or contact HP for a
correction, or if it's a software-related problem related to how Vista
handles sleep.

Thanks in advance to any help interpreting/pointers.

 

[Charlie Tame]

When my computer has been put to sleep, sometimes when I return to it after a
good while (ca. 4 hours to overnight), the OS (Vista SP1) will reboot and
report that it has recovered from a serious error. I cannot interpret the
error codes--can someone else?

This has happened sporadically, perhaps once a week, since I got the machine
less than one month ago.

The brand-new machine is:

HP Paviliion dv9000
Core 2 Duo T8100 processors (2.1 GHz)
3 MB RAM, dual 120 GB ATA HDs
NVidia 8600M GS
Windows Vista SP1
All available driver updates have been applied.
Power options/advanced power options set to defaults.

The BCP codes below are not always the same:

First Instance:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84B7E578
BCP3: 86D7B380
BCP4: 84D4B778
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1


Second Instance:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84B75578
BCP3: 86C92380
BCP4: 9F372A98
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1


Both error message refer me to dump files, but I have no way of reading them.

I assume that the problem is probably driver related, but it would be
helpful to know which driver(s), so I can look out for updates, or if it's
another hardware problem so I can further diagnose or contact HP for a
correction, or if it's a software-related problem related to how Vista
handles sleep.

Thanks in advance to any help interpreting/pointers.

It is not impossible for a "Dirty" power supply to cause this, I don't
mean the box inside the machine but the supply to your house etc.

a 1/10 second outage can do a lot of weird things, I have had to put a
UPS on every machine at work.

Of course this may not be your problem, but if you can't find another
solution you could try that, UPS are good things to have anyway.

 

[kh]

I will look into that issue; however, the machine is a laptop with a
functioning battery, so a power interruption could likely cause this only if
the battery were uncharged or not connected (not the case).

Other theories (or error code interpretations) are still very welcome.

Thanks for this idea, however.

 

[Charlie Tame]

Yes that does make it seem less likely, however dirty power can also
take the form of high frequency noise coming down the lines, your water
heater igniter for example so if no other solution is found then leaving
the laptop with friends overnight might be worth considering.

I guess also there might be something the maker put there which is doing
some kind of scheduled task, for example looking for updates. Is there
any sort of consistency about when this happens?

http://forums.techarena.in/showthread.php?t=765569 may help

Note that if you decide to try the cleaning option I suggest to hold any
fans still when blowing with air, otherwise they may be damaged by
ridiculously high speeds.

 

[GTS]

The 0x0000009F error specifically indicates a problem with a device driver
changing power state. The first parameter (00000003 ) indicates a device
object has been blocking an IRP (I/O request packet) for too long a time.
This implies that a device is not properly waking up and responding to
Windows.
http://msdn.microsoft.com/en-us/library/ms795679.aspx

0x0000009F: DRIVER_POWER_STATE_FAILURE
(Click to consult the online Win XP Resource Kit article.)
A driver is in an inconsistent or invalid power state. Typically occurs
during events that involve power state transitions, such as shutting down,
or moving into or out of standby or hibernate mode.

There's one document problem in Vista applicable if you have any firewire
device attached.
http://support.microsoft.com/?kbid=929762&sd=RMVP
Otherwise, it's very difficult to pin down the driver. I suggest you check
HP for any and all newer device drivers and any possible BIOS update. If
that doesn't help, you should try to pursue it with HP.

 

[kh]

Thanks again for the follow-up. Interestingly, another Vista SP1 machine in
the house (a desktop) plugged into the same circuit does not exhibit this
problem (both are plugged into surge protectors as well). The circuit was
newly wired in 2006 and hasn't exhibited other "dirty" symptoms. The Indian
link you point to is one that I had seen previously as well; the main
difference difference is that I'm getting the problem only once a week or so
and I'm using a brand-new machine.

The notion of a task looking for updates I sounds more on track to me, since
this could conflict with the power settings.

Thanks again for the ideas.

 

[kh]

This is very helpful; thanks. The link to the MSDN page there is particularly
valuable. I was not able to find something like that online previously.

I may well have to follow up with HP. Perhaps they can deal with the dump
files and point to what the problem is specifically.

I wonder if it's something to with ZoneAlarm, which I'm using instead of the
deactivated Vista firewall, and/or with the the fact that I have two HDs
instead of one. I have no external devices connected at all except for a
mouse.

I continue to welcome other/additional analysis, but thanks for this post as
well.

 

[kh]

I've disabled "Filter IP traffic over 1394" in ZoneAlarm since I use cable
modem, not Firewire, for IP, in the hopes that this might be causing the
hang-up connected to the Blue Screen/sleep issue. I'll see if the problem
materializes again: does anyone think that this could be the source of this
error?

 

[Pablo]

Is the mouse set to wake the machine? I'm not familiar with laptops but it
caused sleep problems for me on my desktop.

 

[GTS]

I think that's worth a shot. If it doesn't help, removing ZA temporarily
might be worth doing as well. I doubt that having the 2 drives is an issue.
--

 

[kh]

Thanks for the mouse suggestion. The issue happened again today 6/4 while the
machine was asleep overnight:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 8476A578
BCP3: 86D2D380
BCP4: 9FBB7008
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini060308-01.dmp
C:\Users\[email protected]\AppData\Local\Temp\WER-31455573-0.sysdata.xml
C:\Users\[email protected]\AppData\Local\Temp\WER4246.tmp.version.txt

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