error 103

[Engel]

From: "Bill Sanderson"

Here's what the program help recommends:

* If you see a dialog box with the following message after
you start your computer or when you start Microsoft
Windows AntiSpyware, you need to repair or reinstall
Windows AntiSpyware. The following message can also refer
to Error 102 or Error 103:

Warning: Microsoft Windows AntiSpyware has encountered a
critical error (Error 101). Please restart Windows
AntiSpyware and run the program again.
If you continue to experience this problem, please
uninstall the program and install the most recent version
of Windows AntiSpyware. You can use Add or Remove Programs
in Control Panel to uninstall this version of Windows
AntiSpyware.

You can repair Windows AntiSpyware using Add or Remove
Programs in Control Panel. Click Microsoft AntiSpyware and
click Change. Click Next, and then click Update.


If you see the critical error message again, uninstall
Windows AntiSpyware and reinstall it. To do this, use Add
or Remove Programs in the Windows Control Panel. Click
Microsoft AntiSpyware and click Remove. You can reinstall
Microsoft Windows AntiSpyware at
www.microsoft.com/athome/security/spyware/software.

----------------------------------------

Additionally:

Microsoft development staff are actively soliciting the
file "errors.log" from machines seeing this issue.

They won't acknowledge this help--i.e. you won't get a
response or help resolving the problem, but submissions
will help to ensure that the breadth of the issue is
properly understood.

If you are able, please attach your errors.log file to an
email sent to:

(e-mail address removed)

Use "error 103" as the subject header.

This file is found in the folder in which Microsoft
Antispyware was installed, typically c:\program
files\microsoft antispyware

 

[Andre Da Costa]

Try the possible work around by Steve Dodson:
We have a possible workaround in place for the 101 error. Please test this
and provide feedback on the following steps:

For Windows XP Professional:
To change the setting on Windows XP Professional, open "Local Security
Policy" in Administrative Tools, or run secpol.msc. You need to be an admin
to use this tool. In the left pane, browse to Security Settings \ Local
Policies \ Security Options. The policy name is "System objects: Default
owner for objects created by members of the Administrators group". The
allowable settings are "Administrators group" or "Object creator". Change it
to "Administrators group." After that change has been made, please refresh
the policy by typing: "gpupdate /force" from a command prompt.

For Windows XP Home Edition:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:

256986 Description of the Microsoft Windows Registry
The "Local Security Policy" snap-in is not available on Windows XP Home
Edition. To change the setting on XP Home, you need to modify the Registry
directly. Please back up your registry in case you need to restore it. If
you do not feel comfortable doing this, do not try this workaround.

In Regedit, navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa. Find the value
called "nodefaultadminowner". The supported values are "0" for
"Administrators group", or "1" for "Object creator". Set the value to 0.

Please provide feedback if this is working.

--
-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

 

[Guest]

Thanks for the help! Greatly appreciated!
Susan

-----Original Message-----
From: "Bill Sanderson"

Here's what the program help recommends:

* If you see a dialog box with the following message after
you start your computer or when you start Microsoft
Windows AntiSpyware, you need to repair or reinstall
Windows AntiSpyware. The following message can also refer
to Error 102 or Error 103:

Warning: Microsoft Windows AntiSpyware has encountered a
critical error (Error 101). Please restart Windows
AntiSpyware and run the program again.
If you continue to experience this problem, please
uninstall the program and install the most recent version
of Windows AntiSpyware. You can use Add or Remove Programs
in Control Panel to uninstall this version of Windows
AntiSpyware.

You can repair Windows AntiSpyware using Add or Remove
Programs in Control Panel. Click Microsoft AntiSpyware and
click Change. Click Next, and then click Update.


If you see the critical error message again, uninstall
Windows AntiSpyware and reinstall it. To do this, use Add
or Remove Programs in the Windows Control Panel. Click
Microsoft AntiSpyware and click Remove. You can reinstall
Microsoft Windows AntiSpyware at
www.microsoft.com/athome/security/spyware/software.

----------------------------------------

Additionally:

Microsoft development staff are actively soliciting the
file "errors.log" from machines seeing this issue.

They won't acknowledge this help--i.e. you won't get a
response or help resolving the problem, but submissions
will help to ensure that the breadth of the issue is
properly understood.

If you are able, please attach your errors.log file to an
email sent to:

(e-mail address removed)

Use "error 103" as the subject header.

This file is found in the folder in which Microsoft
Antispyware was installed, typically c:\program
files\microsoft antispyware
.

 

[Bill Sanderson]

We'd love to hear back whether the Steve Dodson advice about 101 helps with
this specific error--I don't think I've had any responses about that point
yet.