Epson falls short on new printer

[Sherwin Dubren]

After buying the Epson RX500, I noticed a problem that if the unit was
powered off before shuting down Windows 2000, an error "Unsafe Removal
of Device" would come up with instructions on how to shut the device
down.
Unfortunaltely, neither of the two suggestions worked. One was through
the control panel/hardware which did not offer a way to shut it down.
The
other was a so-called install of an icon in the taskbar, which would
never
get installed. After talking with Epson, seems like this is a known
problem, which they might fix in some future release (don't hold your
breath). Windows is looking at the card reader on the Epson and thinks
it
is some kind of 'hard drive' device, and doesn't like one detaching it
while 2000 is up and running. Seems reasonable, but why couldn't Epson
figure out how to fix this. They were more interested in getting out
this
cute card input feature as quickly as possible. Also, when talking to
our Canadian friends at Epson's Help Center, I find they are not fully
trained on the new printers, like the RX500 (surprise, surprise). They
can only say that this is a Photo printer which 'probably' behaves like
some other older printer they are familiar with. Thank goodness we have
this forum, as an alternate source. However, on my last query, I was
told
to look for earlier answers to my questions. I did not find anything
pertinent about the RX500. It's only been out since last October.

Sherwin D.

 

[Jim]

After buying the Epson RX500, I noticed a problem that if the unit was
powered off before shuting down Windows 2000, an error "Unsafe Removal
of Device" would come up with instructions on how to shut the device
down.

Why don't you just wait until Windows has shut down before turning the thing
off?

Windows is looking at the card reader on the Epson and thinks
it
is some kind of 'hard drive' device, and doesn't like one detaching it
while 2000 is up and running.

Yes, Windows considers all card readers as a disk drive.

Seems reasonable, but why couldn't Epson
figure out how to fix this.

Perhaps because it really is a Windows problem?
Jim

 

[Sherwin Dubren]

Why don't you just wait until Windows has shut down before turning the thing
off?

There are times when I use my printer infrequently. I may spend hours
after
that using the computer, but not the printer. Why put extra wear and
tear
and use up electricity for something I am not using?

Yes, Windows considers all card readers as a disk drive.
Perhaps because it really is a Windows problem?

It is probably a problem with both sides. I don't see Epson rushing
out to settle
things with Microsoft. I believe the onus is on Epson to see to it
that their
products work ok on Windows.

Sherwin D.

 

[+CrimsonLiar]

You are not alone in seeing this error when you turn of your Epson RX500,
infact it appears to be a common problem with a variety of AIO (all in
one)printers/scanners, personally I've seen it on Epson, HP, and Lexmark
AIO's.

CrimsonLiar

 

[PJx]

Because the printer was designed to work best by leaving the power on
at all times. It costs less than $1.00 a month to leave your printer
on all the time and extends the life of the printer substantially.

PJ

 

[Don Perley]

If the printer is in standby, this is sort of like asking why you don't
remove the floppy and CD drives from your computer when you aren't using
them. For what it's worth, I've seen similar problems with an HP
all-n-one which does not have card slots. If you don't turn things on in
the right order, you have to reboot windows to get the print spool
started.

From what I've seen Epson is better than most in getting new drivers out.