Epson 3490 Buttons and Auto Scan Don't Work

[alternator]

I recently bought an Epson 3490 scanner. The only way I can get it t
scan is to click on the Epson desktop icon and then use "Hom
Mode".

If I push on any of the front buttons on the scanner nothing happens
If I click on "Full Auto Mode" nothing happens.

Has anyone else experienced this, or can tell me why I am getting thi
behavior

 

[Sylvia M]

I recently bought an Epson 3490 scanner. The only way I can get it to
scan is to click on the Epson desktop icon and then use "Home
Mode".

If I push on any of the front buttons on the scanner nothing happens.
If I click on "Full Auto Mode" nothing happens.

Has anyone else experienced this, or can tell me why I am getting this
behavior?

Worst case, contact Epson.
They were very good in replacing mine, but for a different problem,
it thought there was a paper jam, actually it was defective hardware.
But contact them first and see if they can solve your problem.

HTH