Envelope printing jammed for specific users

[jsalina2]

I got a head scrathcher on this one.

I have a user that creates envelopes and labels on a regular basis.
The problem is, when they select the Tools=>Letters and
Mailings=>Envelopes and labels=>then print, using defaults. This
particular users envelope feeds half way into the manual feed and then
stops, but they wheels continue to spin.

I orginally thought it was a printer issue, but I signed into the
machine and could print envelopes just fine. I am trying to avoid
renaming her local user profile and starting over from scratch,
because this seems to be the problem. Any solutions.

Windows XP
Office 2003

Thanks!

 

[Tony]

I got a head scrathcher on this one.

I have a user that creates envelopes and labels on a regular basis.
The problem is, when they select the Tools=>Letters and
Mailings=>Envelopes and labels=>then print, using defaults. This
particular users envelope feeds half way into the manual feed and then
stops, but they wheels continue to spin.

I orginally thought it was a printer issue, but I signed into the
machine and could print envelopes just fine. I am trying to avoid
renaming her local user profile and starting over from scratch,
because this seems to be the problem. Any solutions.

Windows XP
Office 2003

Thanks!

What is the printer make and model?
If it is a laser printer your first thought is still probably correct. Once a
conventional laser printer starts the print process it cannot be stopped by
software means, it must complete the print operation by virtue of it's design.
If it is an inkjet the above is not true, however I would not expect the
"wheels to continue to spin".
Have you exhaustively tested when you are signed in or is it possible that this
is an intermittent problem? Also, are you using the same envelope stock etc
when you test the operation from your PC?
Tony
MS MVP Printing/Imaging