"Encountered problem and must close"

[Guest]

Every time I close Internet Explorer or a pop up I get
the message that "Internet Explorer has encountered a
problem and must close. Then it sends a report. I was
told to uninstall and reinstall but since I have Windows
XP and Internet Explorer is part of the package, I cannot
uninstall. Does anyone have any suggestions?

Thanks

 

[Ramesh [MVP]]

Reinstalling Internet Explorer may not be needed [depends upon the DLL caused the error]

To start with: Disable third-party browser extensions in Internet Explorer

1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer: [Symptoms still apply]
http://www.mvps.org/sramesh2k/IEFAQ.htm

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG

Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer:
http://support.microsoft.com/?kbid=276393

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k



Every time I close Internet Explorer or a pop up I get
the message that "Internet Explorer has encountered a
problem and must close. Then it sends a report. I was
told to uninstall and reinstall but since I have Windows
XP and Internet Explorer is part of the package, I cannot
uninstall. Does anyone have any suggestions?

Thanks