Encountered a problem - needs to close

[C Hardy]

When opening IE6 - it says it has encountered a problem
and needs to close - then it just closes.
I am trying to fix this problem on a computer that is all
chinese so it is very difficult because I can't understand
the settings. Everything seems to be set up fine. She
uses Windows XP professional.
Any suggestions would help.
Thanks

 

[H Leboeuf]

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm