Empty folder

  • Thread starter Thread starter WJason
  • Start date Start date
W

WJason

We're using Windows XP, OL2003, and Exchange (not sure of the version).

This one has me stumped: A user misplaced his laptop (A) and had to borrow
another (B). On laptop B, he created a folder in the Inbox called, let's say
AllMyMail and moved [sic] all his email into it. Later he found laptop A.
He opened OL on laptop A and dragged [sic] AllMyMail into Archive. Now,
AllMyMail is empty and his Inbox on A and B contain only the emails received
since AllMyMail was created. Any ideas where the email might be. I've run a
search for *.pst on Laptop B with no luck. I'll search Laptop A as well but
it's not here right now.
Jason
I tell users not to modify Archive but to let AutoArchive do it's thing. If
they want to manually save emails, I tell them to create a personal folder.
Good policy?
 
did the search include Hidden Files?

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..
 
Yes.

Judy Gleeson (MVP Outlook) said:
did the search include Hidden Files?

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..
WJason said:
We're using Windows XP, OL2003, and Exchange (not sure of the version).

This one has me stumped: A user misplaced his laptop (A) and had to
borrow
another (B). On laptop B, he created a folder in the Inbox called, let's
say
AllMyMail and moved [sic] all his email into it. Later he found laptop A.
He opened OL on laptop A and dragged [sic] AllMyMail into Archive. Now,
AllMyMail is empty and his Inbox on A and B contain only the emails
received
since AllMyMail was created. Any ideas where the email might be. I've
run a
search for *.pst on Laptop B with no luck. I'll search Laptop A as well
but
it's not here right now.
Jason
I tell users not to modify Archive but to let AutoArchive do it's thing.
If
they want to manually save emails, I tell them to create a personal
folder.
Good policy?
Click to expand...
Click to expand...
 
you're doing all the right things to find it. Maybe also check the Views in
case you're looking at a filtered view.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..
WJason said:
Yes.

Judy Gleeson (MVP Outlook) said:
did the search include Hidden Files?

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should
change"
on my website.

..
WJason said:
We're using Windows XP, OL2003, and Exchange (not sure of the version).

This one has me stumped: A user misplaced his laptop (A) and had to
borrow
another (B). On laptop B, he created a folder in the Inbox called,
let's
say
AllMyMail and moved [sic] all his email into it. Later he found laptop
A.
He opened OL on laptop A and dragged [sic] AllMyMail into Archive.
Now,
AllMyMail is empty and his Inbox on A and B contain only the emails
received
since AllMyMail was created. Any ideas where the email might be. I've
run a
search for *.pst on Laptop B with no luck. I'll search Laptop A as
well
but
it's not here right now.
Jason
I tell users not to modify Archive but to let AutoArchive do it's
thing.
If
they want to manually save emails, I tell them to create a personal
folder.
Good policy?
Click to expand...
Click to expand...
Click to expand...
 
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