Emails not auto linking in BCM 2003

[Guest]

Emails used to auto link to Business Contacts but won't anymore unless the
email is generated from the Business Contact record.

I tried reinstalling BCM but that didn't help.

Any ideas why or how to fix? Thanks!

 

[Guest]

After further review, it appears that only emails from people *outside* my
company are linking. Emails from those in my company are not.??

On a possibly related note, my company recently changed the underscore
between everyone's first and last name to a dot in our email addresses. I
noticed the email field in Business Contact record automatically updated to
the dot...

Any help would be greatly appreciated.