Emailing directly from Office applications

[v2win]

Recently, I became aware that when attempting to email a document (as an
attachment) from within an open Office application, the text I typed in the
body of the email was lost. If I FIRST open a new mail message, then attach
the file, the text I type in the message body and the attachment are both
sent just fine.

I am seeing this problem on a WinXPSP2 machine, with Office 2003 (including
Outlook 2003). The problem appears to be due to the MS Office Plug-in (email
scanner) from my AVG (free) anti-virus program; I disable the plug-in and I
can send files directly from within the Office apps without losing the
message text.

HOWEVER, this behaviour is a recent development - I have been using AVG for
years, along with Office 2003 and previously have been able to send from
within the Office apps. Also, the loss of message text does not occur if I
send a .pdf file from within Adobe, for example.

Is there any definitive means to determine if the root cause lies within
Outlook, AVG or even XP - perhaps the result of an update?

 

[Bob I]

The standard answer for several years now is to "Disable" the A-V
"office-plugin", they mostly create user issues, and provide no
additional services.

 

[PA Bear [MS MVP]]

Email Scanning provides no additional protection, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

 

[PaulMaudib]

Recently, I became aware that when attempting to email a document (as an
attachment) from within an open Office application, the text I typed in the
body of the email was lost. If I FIRST open a new mail message, then attach
the file, the text I type in the message body and the attachment are both
sent just fine.

I am seeing this problem on a WinXPSP2 machine, with Office 2003 (including
Outlook 2003). The problem appears to be due to the MS Office Plug-in (email
scanner) from my AVG (free) anti-virus program; I disable the plug-in and I
can send files directly from within the Office apps without losing the
message text.

HOWEVER, this behaviour is a recent development - I have been using AVG for
years, along with Office 2003 and previously have been able to send from
within the Office apps. Also, the loss of message text does not occur if I
send a .pdf file from within Adobe, for example.

Is there any definitive means to determine if the root cause lies within
Outlook, AVG or even XP - perhaps the result of an update?

Why ask HERE? What does this have to do with XP? NOTHING. Better to
ask in a group with OFFICE in the title.

Ask elsewhere

 

[v2win]

Paul,

The two individuals who posted before your curt response provided useful
information, so perhaps THIS newsgroup was an acceptable location for my
post...unless of course YOU have determined beyond a shadow of a doubt that
the issue I've described HAS NOTHING to do with XP.

 

[PaulMaudib]

Paul,

The two individuals who posted before your curt response provided useful
information, so perhaps THIS newsgroup was an acceptable location for my
post...unless of course YOU have determined beyond a shadow of a doubt that
the issue I've described HAS NOTHING to do with XP.

Well, given your problem was dealing with an OFFICE app and emailing,
and XP is NOT OFFICE, nor does it have ANY ability to mail ANYTHING,
your post is off topic and did not belong here.

Oh, and your reply goes down here.