email with multiple recipients floats somewhere in cyberspace

[Guest]

I don't know what's happening here. I have a new computer on which I
installed my Office XP. Everything's fine, but a few weeks ago I realized
that NO ONE was responding to the emails I was sending to multiple
recipients. I finally figured out, by including myself in the recipient
lists, that it wasn't getting to anyone, even though it appears in my "sent
items" folder as though everything is fine and I get no error messages.
There must be some box somewhere in my setup that is checked or unchecked
incorrectly that is causing this, but I've looked everywhere and can't figure
this one out. HELP!!!!

 

[Guest]

How are you separating your recipients on the To, CC, or BCC line?

 

[Guest]

whether in the To or cc line, I am separating them with a semi-colon. is
that your question? I can't even see a BCC line anymore, which I would also
like to put back.

 

[Joe Grover]

Do you have antivirus that scans incoming/outgoing email? Try disabling it
and do your test again.

9 out of 10 times however if your message is in Sent Items, then Outlook
successfully transferred it to your SMTP server (it it couldn't it would
have stayed in the Outbox).

 

[Guest]

You have to re-enable BCC in the actual email before you send it. I take it
you're pulling addresses from your contacts/address book? You're not typing
them in manually?

 

[Guest]

It happens whether or not I pull them from the address book, type them in
manually or even use 'reply all'

 

[Guest]

I can't find anything that scans my emails, just a general one on the
computer that I use through AOL. I have also called my service provider to
check on the outgoing mail server and they said it's fine.

 

[Joe Grover]

Hmm...

Do you have internet access through AOL, and email access through another
provider? AOL uses a SMTP proxy that captures any SMTP (read: outgoing
email) traffic to any server and routs it through their own SMTP proxy. If
this is the case you could type the following at a command line:

telnet smtpservername 25

and hit Enter (where smtpservername is whatever you have in your Outgoing
Mail Server field in Outlook), and instead of seeing a nice SMTP banner from
their server you'll see something about AOL on the screen.

 

[Guest]

I use Roadrunner for my internet and email access. I just use aol for my
personal email because it's been my address for years. I also use the free
security center provided by aol. I'm not exactly sure what you mean by a
command line.

 

[Joe Grover]

The command line is the Command Prompt (Start -> Run -> cmd ).

However like I'd mentioned, if the messages are in your Sent Items the odds
are they were in fact received by Roadrunner. You can turn on diagnostic
logging in Outlook to show whether or not this is the case by following this
link (thanks Brian Tillman for this info in a previous thread):

http://support.microsoft.com/kb/300479/en-us

With this logging enabled Outlook will write to the log what it has done
with the message. If Roadrunner's SMTP server is accepting the email, then
they're the ones you need to beat up.

Joe

 

[Guest]

ok, I did that and will see what happens.

The command line is the Command Prompt (Start -> Run -> cmd ).

However like I'd mentioned, if the messages are in your Sent Items the odds
are they were in fact received by Roadrunner. You can turn on diagnostic
logging in Outlook to show whether or not this is the case by following this
link (thanks Brian Tillman for this info in a previous thread):

http://support.microsoft.com/kb/300479/en-us

With this logging enabled Outlook will write to the log what it has done
with the message. If Roadrunner's SMTP server is accepting the email, then
they're the ones you need to beat up.

Joe