Email w/attachment stays in outbox

[Guest]

When I send an email with an attachment, it remains in my outbox. I keep
trying to send the message, but it stays in the outbox as an "unsent"
message. The recipient got the email 6 or 7 times!! The email says it is
unsent and remains in the outbox, however it is being sent. How do I fix
this? It only happens when I have an attachment...
Gayle

 

[Guest]

When I send an email with an attachment, it remains in my outbox. I keep
trying to send the message, but it stays in the outbox as an "unsent"
message. The recipient got the email 6 or 7 times!! The email says it is
unsent and remains in the outbox, however it is being sent. How do I fix
this? It only happens when I have an attachment...
Gayle

I have problems with the outbox, too, but there is no pattern. Just here
and there it decides not to send mail and parks it in the outbox. Sometimes
I can repaste the address in the TO line and it goes and sometimes not. I
sent email to lots of folks today but five messages to my secretary lodged in
the outbox and one outside message decided to stay indoors. It's
infuriorating. Of course the Help section never addresses this kind of
thing.

 

[AndreasRoeder]

When I send an email with an attachment, it remains in my outbox. I
keep trying to send the message, but it stays in the outbox as an
"unsent" message. The recipient got the email 6 or 7 times!! The
email says it is unsent and remains in the outbox, however it is
being sent. How do I fix this? It only happens when I have an
attachment...
Gayle

HI Gayle,
please read
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

 

[Brian Tillman]

When I send an email with an attachment, it remains in my outbox. I
keep trying to send the message, but it stays in the outbox as an
"unsent" message. The recipient got the email 6 or 7 times!! The
email says it is unsent and remains in the outbox, however it is
being sent. How do I fix this? It only happens when I have an
attachment...

This is often caused when you have yuor antivirus scanner set to scan
outgoing mail, something that is never necessary. Disab;e the mail
integration of you AV program and lengthen the server timeout on the
Advanced tab of your account properties pages. I can't tell you exactly how
to find that because you didn't tell us what version of Outlook you're
using.

 

[Brian Tillman]

please read
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

That doesn't really address the problem. That just repairs a symptom.

 

[Guest]

Thank you Brian. I use 2003 w/Exch.Srvr. I found the advance tab and
increased from one to two minutes. Is that enough? I then tried to resent
the five emails in my outbox and only one sent. The others remain no matter
how many times I load them up and send.

I could not disable the AV outbound scan since McAfee just decided to take a
walk from my PC and so was obviously not involved. Now I have to download my
AV again and wonder how it disappeared.

 

[Brian Tillman]

Thank you Brian. I use 2003 w/Exch.Srvr. I found the advance tab and
increased from one to two minutes. Is that enough?

With an Exchange server, you should be using a server-side AV solution and
not be scanning mail locally. I don't know if it's enough. Try
experimenting. Since you are in a corporate environment, were I you, I'd
drop it in the IT department's lap.

 

[Guest]

That would be fine if money were no object, but we are a small non-profit
with five workstations and a server in a four room office. McAfee wants too
much money for a network version so we just download to five places.
We just got exchange server because it just dropped in price from the
stratosphere to where us earlings could afford it. We obviously can't afford
an IT department. What number do you have your timer at?

 

[Brian Tillman]

We just got exchange server because it just dropped in price from the
stratosphere to where us earlings could afford it. We obviously
can't afford an IT department. What number do you have your timer
at?

Well, with an Exchange server, there is no server timeout value on the
Advanced tab. There is a "Seconds Until Server Connection Timeout" value on
the General tab, and mine's set to 30 seconds,, but that's not the one to
which I was referring. Not knowing you were using an Exchange environment
(you never mentioned it in your problem description), I suggested the SMTP
server timeout adjustment. You shouldn't have one of those.

Since Exchange is doing your email for you and that's where the problem
appears to lie at this time, you may get an answer in the Exchange group
news://msnews.microsoft.com/microsoft.public.exchange.admin