email problem - attachment received as inline text

[ASS]

We have email problems with several of our clients and customers.

To these customers, every time when we email out (using Outlook) with
attachments, such as .doc and .pdf and .jpg files. These email was received
with one large garble inline text message, but no attachment, by these
customers.

However, if we send out same email by web based email, such as yahoo, the
attachments are received OK by the same customers.

Can you tell me what is the problem we are dealing with?

Thank you.

 

[PA Bear]

When using OL to send to users of Outlook Express, always use Plain Text
format, especially if there's an attachment. OE simply does not
"understand" OL's RichText or HTML formatting.

 

[DanS]

We have email problems with several of our clients and customers.

To these customers, every time when we email out (using Outlook) with
attachments, such as .doc and .pdf and .jpg files. These email was
received with one large garble inline text message, but no attachment,
by these customers.

However, if we send out same email by web based email, such as yahoo,
the attachments are received OK by the same customers.

Can you tell me what is the problem we are dealing with?

Thank you.

Do you have Outlook set to insert text attachments into the body of the e-
mail ?

(Lame if you ask me....an attachment is an attachment....period. If I
wanted it in the body, I would have cut & pasted it there.)

 

[Frank Saunders MS-MVP IE,OE/WM]

We have email problems with several of our clients and customers.

To these customers, every time when we email out (using Outlook) with
attachments, such as .doc and .pdf and .jpg files. These email was
received
with one large garble inline text message, but no attachment, by these
customers.

However, if we send out same email by web based email, such as yahoo, the
attachments are received OK by the same customers.

Can you tell me what is the problem we are dealing with?

Thank you.

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

 

[ASS]

Do you have Outlook set to insert text attachments into the body of the e-
mail ?

(Lame if you ask me....an attachment is an attachment....period. If I
wanted it in the body, I would have cut & pasted it there.)

No, Just in Outlook, simple attachment files of .doc or .jpg or .pdf files.
Did not ask to insert text into the body of the email. (Yes, we are extra
careful to do that).

 

[ASS]

When using OL to send to users of Outlook Express, always use Plain Text
format, especially if there's an attachment. OE simply does not
"understand" OL's RichText or HTML formatting.

Not using Outlook Expree. Only use Outlook.

 

[ASS]

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not
understand Outlook's RTF format. Ask the Outlook user to please use Plain
Text, especially when sending attachments.

--

The mail was either plain text or html, set by Outlook 2003.

Again, not using Outlook Express.

 

[PA Bear]

Not using Outlook Expree. Only use Outlook.

Then why did you post your question in an Outlook Express-specific
newsgroup?

Outlook-specific newsgroups include:

news://msnews.microsoft.com/microsoft.public.outlook.general
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.contacts
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.bcm
news://msnews.microsoft.com/microsoft.public.outlook.fax
news://msnews.microsoft.com/microsoft.public.outlook.program_addins
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.program_vba
news://msnews.microsoft.com/microsoft.public.outlook.teamfolders
news://msnews.microsoft.com/microsoft.public.outlook.thirdpartyutil

 

[N. Miller]

The mail was either plain text or html, set by Outlook 2003.

Again, not using Outlook Express.

It does not matter what *you* are using, it matters what *your
customer/clients* are using. *You* should try sending with Outlook
configured to send "Plain Text" only, and see if your customers/clients
still report problems, or stop reporting problems.

--
Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

 

[Frank Saunders MS-MVP IE,OE/WM]

The mail was either plain text or html, set by Outlook 2003.

Again, not using Outlook Express.

It may be going through an Exchange Server which is changing it to RTF
(ms-tnef).

 

[AS]

On Wed, 28 Nov 2007 19:05:12 -0800, ASS wrote:


It does not matter what *you* are using, it matters what *your
customer/clients* are using. *You* should try sending with Outlook
configured to send "Plain Text" only, and see if your customers/clients
still report problems, or stop reporting problems.

OK, the one major customer is still always have this same problem with our
email with attachment is using Gmail by Google. This customer is using web
based Gmail browser to receive our email.