Email merge - mails not sent out

[Eve]

Hello,
I have been using the Email Merge function of Word 2003 for years without
too many issues .... but suddenly it is not working any longer! Everything
goes fine, the only problem is that the emails are not sent out. I do not
have any error message displayed.
Would anyone have an idea of what might be the cause for that?
Many thanks in advance!
Eve

 

[Peter Jamieson]

This can happen, and the reasons are rarely obvious. It is always
possible to suspect an automatic software update.

1. Which version of Windows?

2. Which email client are you using? Outlook? Outlook Express? Windows
Mail? something else?

3. Which format are you using to email (plain text, with attachment,
HTML) ? (if you are using plain text/attachment, it may be worth doing a
test using HTML, and vice versa)

4. Do the messages appear in your Outbox? If so, can you select one and
re-send it? Does it then send?

5. Can you verify that your Email software is correctly set up as the
default email software?

Peter Jamieson

http://tips.pjmsn.me.uk

 

[Mike H]

Hello,
I have been using the Email Merge function of Word 2003 for years without
too many issues .... but suddenly it is not working any longer! Everything
goes fine, the only problem is that the emails are not sent out. I do not
have any error message displayed.
Would anyone have an idea of what might be the cause for that?
Many thanks in advance!
Eve

 

[Mike H]

I have the same problem with MS Word 2007 - I am using Outlook as my mail
client and mailing through a SMTP mail handler. After I set up the E-Mail
merge it starts processing and then hangs up. Looking in Task Manager I see
MS Word 2007 using 99% of the CPU and no I/O activity - it just loops. I can
cancel it and sent an error report and then have it restart automatically. I
adjust the send to list (remove those sent by looking in Outlook/Send folder)
and restart the mail merge. It sends out a few and then loops again. It
takes several cycles of this process to send out my email list of addresses.

 

[Peter Jamieson]

Apologies if you have already seen this stuff, but with Word 2007 there
is a known problem (but I am not so sure about the solution).

First, an old quote:

-----------------------------------------
There is a hotfix dated October 28, 2008 at
http://support.microsoft.com/kb/957692
(The problem is described as:
<<
Word 2007 may stop responding when you use Mail Merge to send
personalized e-mail messages to an e-mail address list that contains a
large amount of recipients, such as 10,000 recipients.)
I haven't tried the hotfix myself, but was unable to recreate the
problem in the first place.
-----------------------------------------

Second, some people have found that MAPILab's (pay-for) Mail Merge
Toolkit fixes this problem. See

http://www.mapilab.com/outlook/mail_merge/

(I haven't checked the link). Some people have had problems getting it
to work with Outlook 2007 but the following suggestion by "Rick" may help:

-----------------------------------------

Hi, I have Ooutlook 2007, and had the same problem. The problem is that
the
MapiLab Mail Merge Kit is under "Disabled Applications". You have to
activate it by going to Tools/Trust Center. Move it to "Active
Applications". I don't know what I did, but I was somehow able to move
it to
"Active" and now the mail merge application works. Hope this helps.
-----------------------------------------


Peter Jamieson

http://tips.pjmsn.me.uk