Email Log On Account

[Lost]

I am attempting to access my email for the 1st time on Vista Home edition and
Windows Mail. I keep getting the message box asking to verify my account user
name and password. Nothing I have tried has worked. What am I missing here?

Lost

 

[Gary VanderMolen]

You can test your password by logging in via your provider's webmail
portal.
If that works, it proves you have the correct username and password.
One possible reason for it failing in WM is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm