Email links won't connect to IE

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Guest

Help! Whenever I get an email and I click on a link that it has, it just sits there. It won't link to Internet Explorer. How can I fix it?
 
Hi,
See:
281679 - You Cannot Open New Internet Explorer Window or Nothing
Happens After You Click a Link: http://support.microsoft.com/?kbid=281679
Additional possibilities at:
http://www.fjsmjs.com/OE/nolinks.htm
http://www.mvps.org/inetexplorer/answers2.htm#hyperlinks
http://www.mvps.org/inetexplorer/answers.htm#new_window

Regards,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

Debbie said:
Help! Whenever I get an email and I click on a link that it has, it just
sits there. It won't link to Internet Explorer. How can I fix it?
 
Debbie -

Presuming that Outlook Express is your mail client, I offer the following:

Links In Outlook Express mail and news don't work.
If you click on links in OE mail and news and they do not work, it's because
Outlook Express is not your default mail and news program and IE is not your
default browser. Do this:

1--In Outlook Express, go to Tools | Options and make sure that
"Make Outlook Express my default mail program" and
"Make Outlook Express my default news reader are checked.
2--In IE, go to View | Internet Options | Programs
and select OE for mail and news.
Also, be sure "Internet Explorer should check to see whether it is the
default browser" is checked.

If the problem persists, see:
OLEXP: "Send To" and E-mail Links Do Not Work Using Outlook Express as
Default
http://support.microsoft.com/?kbid=306098

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
*REMEMBER and HEED THIS* - IF you don't know what you are doing in the
Windows System Registry, you may quite likely render your PC inoperable. Do
not mess with it if you are at a loss. Seek on-hand help by a friend or
other who DOES know what the Registry is about.

(but you probably won't be able to use these links till you fix it. You must
therefore copy and paste them into your browser address window. ) :-|

256986 Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?scid=kb;EN-US;256986
HOW TO: Backup, Edit, and Restore the Registry in Windows 95, Windows 98,
and Windows Me
Microsoft Knowledge Base Article - 322754
http://support.microsoft.com/default.aspx?kbid=322754
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

OLEXP: "Send To" and E-mail Links Do Not Work Using Outlook Express as
Default

The info is as below: IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry, make sure to back it
up and make sure that you understand how to restore the registry if a
problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the
Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?scid=kb;EN-US;256986

SYMPTOMS
When you attempt to use Outlook Express to send mail from a hyperlink, to
send mail by using the "Send To" feature of another program, or to send mail
by using the "New Message" feature in Microsoft Internet Explorer, Outlook
Express may not be used to send the message.
CAUSE
This issue can occur if:
Outlook Express is not registered as your default e-mail program.
An entry for the default mail client is missing in the Microsoft Windows
registry.
RESOLUTION
To resolve this issue, register Outlook Express as the default e-mail
program. If this does not resolve the issue, or if Outlook Express is
already registered as the default e-mail program, edit the Windows registry
to correct the default mail client string values.
MORE INFORMATION
Register Outlook Express as the Default E-mail Program
To register Outlook Express as the default mail program on your computer,
use one of the following methods:
In Outlook Express:
In Outlook Express, click Tools, and then click Options.
On the General tab, the Default Messaging Programs section states Outlook
Express is NOT the default mail handler; click Make Default, and then click
OK.
Try to send mail from a link or another program.
In Internet Options:
Click Start, point to Settings, and then click Control Panel.
Double-click the Internet Options icon, and then click the Programs tab.
Under Internet Programs, click the E-mail list, and then click Outlook
Express.
Click Apply, and then click OK.
Try to send mail from a link or another program.
From the Run line (if the Outlook Express and Internet Options methods do
not register Outlook Express as the default e-mail program, use this
method):
Click Start.
Click Run.
Type the following line, including the quotation marks, where drive is the
letter of the drive in which Outlook Express is installed, and then click
OK:
"drive:\program files\outlook express\msimn.exe" /reg

Edit the Windows Registry
If you can register Outlook Express as the default mail handler, but you
still cannot send mail from mail links or other programs by using Outlook
Express, you need to add a data string to the default mail client key in the
registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.

To add the data string to the default mail client key:
Start Registry Editor; click Start, click Run, and then type regedit.
Locate the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook Express

In the left pane, click Outlook Express. Two values should be displayed in
the right pane: one is Default, which has a value of Outlook Express, and
the other is DLLPath, which contains the path to Msoe.dll on your computer.
If the DLLPath value is not present, click Edit, point to New, and then
click String Value.
New Value #1 is displayed, with the text selected. Type DllPath, and then
press the ENTER key.
Double-click the new DLLPath value to open it. In the Value Data box, type
the path to the Msoe.dll file on your computer, for example:
drive:\PROGRAM FILES\OUTLOOK EXPRESS\MSOE.DLL

Click OK, and then quit Registry Editor.
Try to send mail from a link or another program.

It applies to the following systems:
The information in this article applies to:
Microsoft Outlook Express 5.01 for Windows NT 4.0 SP 1
Microsoft Outlook Express 5.0 for Windows NT 4.0
Microsoft Outlook Express 4.01 for Windows NT 4.0 SP 1
Microsoft Outlook Express 4.01 for Windows NT 4.0 SP 2
Microsoft Outlook Express 4.0 for Windows NT 4.0
Microsoft Outlook Express 5.5 for Windows Millennium Edition SP 1
Microsoft Outlook Express 5.01 for Windows Millennium Edition SP 1
Microsoft Outlook Express 5.01 for Windows Millennium Edition SP 2
Microsoft Outlook Express 5.0 for Windows Millennium Edition
Microsoft Outlook Express 5.5 for Windows 98 SP 1
Microsoft Outlook Express 5.01 for Windows 98 SP 1
Microsoft Outlook Express 5.01 for Windows 98 SP 2
Microsoft Outlook Express 5.0 for Windows 98
Microsoft Outlook Express 4.01 for Windows 98 SP 1
Microsoft Outlook Express 4.01 for Windows 98 SP 2
Microsoft Outlook Express 5.5 for Windows 95 SP 1
Microsoft Outlook Express 5.01 for Windows 95 SP 1
Microsoft Outlook Express 5.01 for Windows 95 SP 2
Microsoft Outlook Express 5.0 for Windows 95
Microsoft Outlook Express 4.01 for Windows 95 SP 1
Microsoft Outlook Express 4.01 for Windows 95 SP 2
Microsoft Outlook Express 4.0 for Windows 95
Microsoft Outlook Express 5.5 for Windows 2000 SP 1
Microsoft Outlook Express 5.01 for Windows 2000 SP 2
Microsoft Outlook Express 6.0 for Windows XP
Microsoft Outlook Express 6.0 for Windows 2000
Microsoft Outlook Express 6.0 for Windows NT 4.0
Microsoft Outlook Express 6.0 for Windows Millennium Edition
Microsoft Outlook Express 6.0 for Windows 98

In the future try to make a good post. Explain details: System (Windows 98,
XP, or whatever), product or program that is in use (Outlook express,
Outlook, IE6, IE5.5, whatever) And actually this post would have probably
been best directed to the respective e-mail program newsgroup, but if you
posted here, it is assumed that you are using IE6.

How to make a good post
http://home.satx.rr.com/badour/html/post.html
http://www.dts-l.org/goodpost.htm

HTH -

--

LuckyStrike
(e-mail address removed)
--------------------------------------------------------------------


Debbie said:
Help! Whenever I get an email and I click on a link that it has, it just
sits there. It won't link to Internet Explorer. How can I fix it?
 
Lucky Strike,
I have Outlook not Outlook Express. When I go to options there isn't a place to check "Make Outlook Express my default mail program". I did set it all in IE though. The weird thing is that I have had no problems for years until recently and I don't know why I have the problems now.
Debbie
 
Don,
I clicked all the things to succeed and they all worked but one....Msjava.dll
Could this be what is causing the problems and how do I reinstall it?
Debbie
 
Hi Debbie :-)

It is possibe you have parasites, spyware, adware, malware, or hijackware on
your system causing the problem, which your antivirus will not detect, as it
does not have the same definitions. Download and install, then you *MUST*
update the programs prior to running to be sure they have the latest
definitions, then run the programs below. They are free and very effective.
Be sure to run both SpyBot and Adaware, as what one does not detect the
other may. It is important that you do all the steps and follow all
directions carefully:

You can go to the links below to check your system for parasites
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/parasite.htm

IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm

It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze
for you.

(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again to be sure there
are no lingering items on the system.

CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html

SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html

AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html

(If needed: AdAware Manual updates only):
Scroll down to Updates Available -
http://lavasoft.element5.com/support/download

HiJackThis: - Free

Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.

Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/ or http://forums.spywareinfo.com/

<<DO NOT POST YOUR LOG FILE TO THIS NEWSGROUP>>

You will need to register to open a new thread to post you log. It is free,
and no one will Spam you, it is one of many that provides this service. Once
registered, go to the HiJackThis section on the forum list and click to
open. Then start a new post and post your log. The experts there will
analyze the log and report back the results. Please allow at least a few
hours or a days time for a response, depending on when you post the log

Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer

Here is information on how to help protect your system:

Practice Safe Hex
http://www.claymania.com/safe-hex.html

"So how did I get infected in the first place?"
http://forums.net-integration.net/index.php?showtopic=3051

This program helps control parasites, spyware, adware, and malware that may
get on your system:

SpywareBlaster: Free
http://www.javacoolsoftware.com/spywareblaster.html

SpywareGuard
http://www.javacoolsoftware.com/spywareguard.html

Hope this helps.

Jan :)
 
Debbie,
Did you work through all four of the links I listed? There are a number of
possible causes/solutions.

Which version of Windows?

Don
 
Hi Debbie -

OK then. When you open Outlook go to Tools>options>other tab>general
section>make sure Outlook is checked as default e-mail client.

Otherwise, trying the suggestions as offered by other posters is the best I
can say at this point. If you've not had problems before, and this has only
recently happened, I would think three things are possible: 1) Some Malware
program/Virus has "infected" your machine 2) Something has gotten corrupted
by some means or an installation of some other program 3) An update of some
kind may have affected the program. However rare and unlikely that seems, it
*does* happen. However, I run Outlook 2002 as part of Office XP on W98se and
all is updated and in perfect working order.

And remember, in the future please try to make a "good post" so that you can
be assisted as expeditiously as possible. ;-))

How to make a good post
http://home.satx.rr.com/badour/html/post.html
http://www.dts-l.org/goodpost.htm


best regards,
--
LuckyStrike
(e-mail address removed)
--------------------------------------------------------------------
in message
Lucky Strike,
I have Outlook not Outlook Express. When I go to options there isn't a
place to check "Make Outlook Express my default mail program". I did set it
all in IE though. The weird thing is that I have had no problems for years
until recently and I don't know why I have the problems now.
 

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