Nels said:
Am getting following message when trying to send emails and emails will not
send:
An unknown error has occurred. Subject 'test', Account: 'POP3.LIVE.COM',
Server: 'SMTP.LIVE.COM', Protocol: SMTP, Server Response: '550 5.3.4
Requested action not taken; This account is currently blocked from sending
messages. If you don't think you've violated the Windows Live Terms of Use,
please contact customer support.', Port: 25, Secure(SSL): Yes, Server Error:
550, Error Number: 0x800CCC69
Can anyone help?
Also I keep getting a message that there is one message in Outbox to be
sent, but it never sends and I get same message over and over.
Your help is appreciated.
Thank you,
Nels Hansen
Stop sending spam or bulk mails through your *personal* account.
Perhaps your account has been hacked. Someone logged in, probably
changed your login credentials (and the personal info, too, to thwart
you resetting your password) and is abusing your account. When locked
out, it is for 24 hours. So did you wait a day before posting here?
Hotmail has sending limits. It is, after all, a PERSONAL account, not a
business account. Personal accounts are expected to have e-mail volumes
typical for personal use. You don't get to send hundreds of hundreds or
thousands of e-mail. As I recall, their sending quotas were 400
recipients per day if you use their webmail interface and 100 recipients
per day if you connect via SMTP or Deltasync with a local e-mail client.
That's a total count of recipients to whom you sent, not the number of
e-mails. If you are using their webmail client and send 20 e-mails with
20 recipients then you hit the 400 recipients per day quota.
You don't specify how LONG you have had this account. New free accounts
start with just 10 recipients per day for a message count quota. You
earn "reputation" (which they don't define) where they trust you enough
to up your quotas. The max you can send, even for paid accounts, is
100; see:
http://www.windowslivehelp.com/solution.aspx?solutionid=d7bba8b6-7019-43f3-8326-378602d10ecf
So it appears they no longer differentiate between webmail and local
client users. That is, they may no longer have the higher 400
recipients per day quota when you use their webmail client.
Did you try using the webmail interface to your Hotmail account to check
if your login credentials are still valid or to see whatever alert
screens or messages they may present to you there?
Did you even bother to search Hotmail's help on "this account is
currently blocked"? Did you already read the help article below?
http://windowslivehelp.com/solution.aspx?solutionid=f172cbee-3c73-4506-8a1d-4e6e82adb846
It has a link to contact them regarding the lockout. I don't have a
problem with my Hotmail account so I didn't bother going through their
process to request help. For all I know, this link might simply dump
you back into their often useless online help or into their inane
web-based forums. If you're dumped back into their help system,
sometimes you can get a link by searching it, pick any article, and then
find a link at the bottom that says you didn't find the article of use.
