email comes in code

[Paula]

Hi,

My husband is using Outlook 2003 on Vista Home Premium 32-bit. He have
recently formatted and reinstalled Outlook. Ever since around then he
consistently receives an email from a particular source that is what looks
like code and not readable text. It is only from that sender so far. We
doubt that it is the senders fault in that it is a commercial entity with a
huge email distribution list. So I think the problem is some setting in
Outlook. Does this problem seem familiar to anyone? I also have requests
in for help to our ISP, the email provider, the sender etc.
Hope someone can help.
Thank you.

 

[Piotr Majcher]

Hello,

Maybe your husband's e-mail address is in the BCC field of the message. It
is a known issue with Vista and Outlook 2003. Look here:
http://www.microsoft.com/technet/co...net-exchserv&lang=en&cr=US&sloc=en-us&m=1&p=1

 

[Paula]

Ahhhhhh that could very well be it!
Any ideas on a fix date?

paula

 

[Paula]

Upon researching further, that may not be the problem in the regard that he
also receives other emails which are Bcc and those are coming in fine. We
also just did a self test using Bcc and it came through fine.
Any other ideas on what could be the cause?
paula

 

[Piotr Majcher]

While testing. Have you sent HTML e-mail with a few attachments or just
plain text messages?


--
Have a good day,
Piotr Majcher
http://www.codetwo.com
Share Outlook on the net without Exchange!

 

[Paula]

I sent HTML but I will try the others you suggest and see what happens.
Thank you,
paula

 

[Paula]

Nope!
They all worked fine.
Hmmmmm
Still stumped!

paula

 

[Brian Tillman]

Upon researching further, that may not be the problem in the regard
that he also receives other emails which are Bcc and those are coming
in fine. We also just did a self test using Bcc and it came through
fine.

The problem you describe doesn't ALWAYS occur. Microsoft claims it doesn't
happen when Outlook is both the sending and receiving application, so trying
to test it yourself may not produce the issue. Moreover, if the message is
not HTML, even if you are Bcc'd, you won't see the problem. If the messages
you say look fine are Plain Text or Rich Text, that explains why they appear
OK.

 

[Brian Tillman]

Nope!
They all worked fine.
Hmmmmm
Still stumped!

Is there a difference in the "To" field contents when comparing the messages
that aren't rendered and those that are?

 

[Piotr Majcher]

Look into that KB:
http://support.microsoft.com/kb/951982

Maybe it will resolve your problem.
Let me know if it helped.


--
Have a good day,
Piotr Majcher
http://www.codetwo.com
Share Outlook on the net without Exchange!

 

[Brian Tillman]

Look into that KB:
http://support.microsoft.com/kb/951982

Maybe it will resolve your problem.

There has been one report I've seen that says it does.