email accounts not listed, but apparently active (Outlook 2003)???

[Guest]

I have come across a real doozy, and at this point don't know the solution. A
colleage changed ISPs, and the new ISP came with a 'self installing' CD, so
this was put in, and got online. When Outlook 2003 starts, it states that
e-mail server rejected login (0x800ccc92) - for the old ISP!!! When checking
the email accounts the old ISP is not listed. I went through the registry,
and removed any entries associated with the old ISP, Outlook still insisted
it try to connect to the old ISP. I checked Outlook Express (as he had
upgraded from that), and removed any old entries from there relating to the
old ISP, and then re-imprted the information - still no luck. I got rid of
his current (and only listed) email account and re-entered it - still no joy.
Where is this information being kept? Can this be resolved without
re-installing Outlook, or will there be files left over that even a
re-install will not overcome. I have searched the web for a similar issue,
and it just isn't there...

Help.......

 

[BillR]

See if you can manually add the ISP info to a new account in a new profile
created via the Mail icon in Control Panel. Hopefully a new profile won't
have those settings.

 

[Guest]

Hi Bill - thanks for the reply. The one account that is displayed is correct
and works - there is the old account which does not display at all (even
through your suggestion), it is like a ghost account. Yes, I have tried what
you suggested, and this old info keeps displaying as attempting to connect to
the ISP, although it does not display in email accounts anywhere!!! The new
account works OK, it is just the old account, to which I can find no evidence
of in email accounts, and I have removed all traces of it from the registry)
keeps appearing, and prompting every 2 minutes that it cannot logog to the
server.

 

[BillR]

Baffles me. If it shows up in a new profile I'd suspect it to be in the
registry somewhere.

--
Bill R

Hi Bill - thanks for the reply. The one account that is displayed is
correct
and works - there is the old account which does not display at all (even
through your suggestion), it is like a ghost account. Yes, I have tried
what
you suggested, and this old info keeps displaying as attempting to connect
to
the ISP, although it does not display in email accounts anywhere!!! The
new
account works OK, it is just the old account, to which I can find no
evidence
of in email accounts, and I have removed all traces of it from the
registry)
keeps appearing, and prompting every 2 minutes that it cannot logog to the
server.

 

[DaveHill]

I have come across a real doozy, and at this point don't know the solution. A
colleage changed ISPs, and the new ISP came with a 'self installing' CD, so
this was put in, and got online. When Outlook 2003 starts, it states that
e-mail server rejected login (0x800ccc92) - for the old ISP!!! When checking
the email accounts the old ISP is not listed. I went through the registry,
and removed any entries associated with the old ISP, Outlook still insisted
it try to connect to the old ISP. I checked Outlook Express (as he had
upgraded from that), and removed any old entries from there relating to the
old ISP, and then re-imprted the information - still no luck. I got rid of
his current (and only listed) email account and re-entered it - still no joy.
Where is this information being kept? Can this be resolved without
re-installing Outlook, or will there be files left over that even a
re-install will not overcome. I have searched the web for a similar issue,
and it just isn't there...

Help.......

Hi,

I think I have found a fix to this problem. try the following.

NOTE: this involves editing the registry so always backup the registry
before you this. Also, make sure Outlook is closed when doing this

Start >> Run >> Type in "regedit" go to

HKEY_USERS\S-1-5-21-1343024091-507921405-725345543-1003\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

Right click on the Outlook folder and click "Delete"

Close regedit

Open Outlook and type in "Outlook" for the profile name.

So far this would of deleted ANY account that was in Outlook, so now you
need to add your account(s) again. once you ad your account you can link up
your previous .pst file (that contains all your emails, folders, contacts etc)

So... This next part is hard to explain but ill do my best.

Once you have finished adding your account, you need to right click on the
"Personal Folder" on the left hand side of outlook above the folders "Inbox"
"Outbox" etc and select "Properties For "Personal Folders"" click "advanced"
and then take a look at "Filename" that should read something like this

C:\Documents and Settings\User\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst

You need to make a note of what the last part of that filename is because it
could be Outlook2.pst etc.

Browse to this location

C:\Documents and Settings\User\Local Settings\Application
Data\Microsoft\Outlook\

Have a look at what .pst files are in there, the biggest sized pst file will
be the one with all your emails in it you have to rename that to whatever the
last part of the file name is.

e.g.

filename is C:\Documents and Settings\User\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst

the biggest pst file in the outlook folder is called Outlook2.pst

rename outlook2.pst to outlook.pst

NOTE: because the same file type cannot have the same name in the same
folder you will need to rename outlook.pst to outlookold.pst so you can
rename outlook2.pst to outlook.pst

believe it or not that makes sense to me.

Close and reopen outlook and you should be fine.

for anyone with this problem, let me know if this works for you. there may
be other options i can suggest.

Dave
(e-mail address removed)