editing contact information in Outlook 2007

[KG]

This may be a case where more is less! I have upgraded from MS Office
Professional 2002 to the 2007 version (I have NOT installed the business
contact utilities from disk 2).

When I pull up any contact information (all of which were created in V. 2002):
1. I don't see the address fields
2. When I select to display all fields and go to the address fields I am not
allowed to make any changes to the existing information.

The "help" feature was of no...help. How can I change/edit information?

Thank you!

 

[Russ Valentine [MVP-Outlook]]

Provide all relevant details.
Outlook does not survive upgrade installations and must be installed clean.
State clearly how you did so and how you ensured your data would migrate to
the new installation.
State clearly what "when I pull up any contact information" means. To what
view are you referring? To which address fields are you referring?

 

[KG]

I installed the Microsoft Official Professional 2007 Upgrade over the
existing Office 2002 Professional installation, as instructed. All the
programs (Excel, Word, etc.) work fine except for Outlook. I do have my
complete library of contacts from the previous version of Outlook but I
cannot seem to edit them.

In experimenting further, I discovered that when I attempt to create a new
contact, as soon as try to enter any data on the Phone fields, Outlook
reports an error and automatically restarts. On the bottom of the page I can
see the heading "Addresses" but I cannot even get to them.

I cannot reinstall any portion of Office 2007 because the Upgrade
installation disk looks for an older version on the hard disk, which no
longer exists because Office 2007 has overwritten it. I am stuck!

Provide all relevant details.
Outlook does not survive upgrade installations and must be installed clean.
State clearly how you did so and how you ensured your data would migrate to
the new installation.
State clearly what "when I pull up any contact information" means. To what
view are you referring? To which address fields are you referring?
--
Russ Valentine
[MVP-Outlook]

This may be a case where more is less! I have upgraded from MS Office
Professional 2002 to the 2007 version (I have NOT installed the business
contact utilities from disk 2).

When I pull up any contact information (all of which were created in V.
2002):
1. I don't see the address fields
2. When I select to display all fields and go to the address fields I am
not
allowed to make any changes to the existing information.

The "help" feature was of no...help. How can I change/edit information?

Thank you!

 

[Russ Valentine [MVP-Outlook]]

Upgrades installations are not recommended with Outlook, especially when
skipping two versions. If you attempt one you must immediately create a new
Outlook profile from scratch and then migrate your data to the new profile
correctly. Those instructions are posted here daily. In your case, since the
format for the data file has changed, you must decide whether you want to
upgrade to the new format or keep using your old data file.
The file you need to migrate to your new profile is your Personal Folders
file (*.pst) It's where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

I installed the Microsoft Official Professional 2007 Upgrade over the
existing Office 2002 Professional installation, as instructed. All the
programs (Excel, Word, etc.) work fine except for Outlook. I do have my
complete library of contacts from the previous version of Outlook but I
cannot seem to edit them.

In experimenting further, I discovered that when I attempt to create a new
contact, as soon as try to enter any data on the Phone fields, Outlook
reports an error and automatically restarts. On the bottom of the page I
can
see the heading "Addresses" but I cannot even get to them.

I cannot reinstall any portion of Office 2007 because the Upgrade
installation disk looks for an older version on the hard disk, which no
longer exists because Office 2007 has overwritten it. I am stuck!

Provide all relevant details.
Outlook does not survive upgrade installations and must be installed
clean.
State clearly how you did so and how you ensured your data would migrate
to
the new installation.
State clearly what "when I pull up any contact information" means. To
what
view are you referring? To which address fields are you referring?
--
Russ Valentine
[MVP-Outlook]

This may be a case where more is less! I have upgraded from MS Office
Professional 2002 to the 2007 version (I have NOT installed the
business
contact utilities from disk 2).

When I pull up any contact information (all of which were created in V.
2002):
1. I don't see the address fields
2. When I select to display all fields and go to the address fields I
am
not
allowed to make any changes to the existing information.

The "help" feature was of no...help. How can I change/edit information?

Thank you!

 

[KG]

I am pretty sure that, when I installed the 2007 upgrade, I saw a screen
informing me that the existing personal data was being migrated to the 2007
version. Wouldn't that have taken care of formats? Do I still need to create
a new personal profile in 2007 and try to import the old .pst file to it?

Thanks for your help (and your patience).

Upgrades installations are not recommended with Outlook, especially when
skipping two versions. If you attempt one you must immediately create a new
Outlook profile from scratch and then migrate your data to the new profile
correctly. Those instructions are posted here daily. In your case, since the
format for the data file has changed, you must decide whether you want to
upgrade to the new format or keep using your old data file.
The file you need to migrate to your new profile is your Personal Folders
file (*.pst) It's where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

I installed the Microsoft Official Professional 2007 Upgrade over the
existing Office 2002 Professional installation, as instructed. All the
programs (Excel, Word, etc.) work fine except for Outlook. I do have my
complete library of contacts from the previous version of Outlook but I
cannot seem to edit them.

In experimenting further, I discovered that when I attempt to create a new
contact, as soon as try to enter any data on the Phone fields, Outlook
reports an error and automatically restarts. On the bottom of the page I
can
see the heading "Addresses" but I cannot even get to them.

I cannot reinstall any portion of Office 2007 because the Upgrade
installation disk looks for an older version on the hard disk, which no
longer exists because Office 2007 has overwritten it. I am stuck!

Provide all relevant details.
Outlook does not survive upgrade installations and must be installed
clean.
State clearly how you did so and how you ensured your data would migrate
to
the new installation.
State clearly what "when I pull up any contact information" means. To
what
view are you referring? To which address fields are you referring?
--
Russ Valentine
[MVP-Outlook]
This may be a case where more is less! I have upgraded from MS Office
Professional 2002 to the 2007 version (I have NOT installed the
business
contact utilities from disk 2).

When I pull up any contact information (all of which were created in V.
2002):
1. I don't see the address fields
2. When I select to display all fields and go to the address fields I
am
not
allowed to make any changes to the existing information.

The "help" feature was of no...help. How can I change/edit information?

Thank you!

 

[Russ Valentine [MVP-Outlook]]

Outlook's developers have always imagined that upgrade installations work
and provide dialog boxes to that effect. Anyone who has tried one knows
better. They do not work, especially when skipping several versions.
You must create a new profile. Under no circumstances should you import a
PST file, however. Read the instructions I provided. You open the old data
file in the new profile. At that point you have two choices:
1. Set the old file as the default and continue to use it as you did before.
Close the new file the new profile created.
2. Copy the data from your old file into the new one. This method allows you
to take advantage of the newer PST file format. --
Russ Valentine
[MVP-Outlook]

I am pretty sure that, when I installed the 2007 upgrade, I saw a screen
informing me that the existing personal data was being migrated to the
2007
version. Wouldn't that have taken care of formats? Do I still need to
create
a new personal profile in 2007 and try to import the old .pst file to it?

Thanks for your help (and your patience).

Upgrades installations are not recommended with Outlook, especially when
skipping two versions. If you attempt one you must immediately create a
new
Outlook profile from scratch and then migrate your data to the new
profile
correctly. Those instructions are posted here daily. In your case, since
the
format for the data file has changed, you must decide whether you want to
upgrade to the new format or keep using your old data file.
The file you need to migrate to your new profile is your Personal Folders
file (*.pst) It's where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

I installed the Microsoft Official Professional 2007 Upgrade over the
existing Office 2002 Professional installation, as instructed. All the
programs (Excel, Word, etc.) work fine except for Outlook. I do have my
complete library of contacts from the previous version of Outlook but I
cannot seem to edit them.

In experimenting further, I discovered that when I attempt to create a
new
contact, as soon as try to enter any data on the Phone fields, Outlook
reports an error and automatically restarts. On the bottom of the page
I
can
see the heading "Addresses" but I cannot even get to them.

I cannot reinstall any portion of Office 2007 because the Upgrade
installation disk looks for an older version on the hard disk, which no
longer exists because Office 2007 has overwritten it. I am stuck!

:

Provide all relevant details.
Outlook does not survive upgrade installations and must be installed
clean.
State clearly how you did so and how you ensured your data would
migrate
to
the new installation.
State clearly what "when I pull up any contact information" means. To
what
view are you referring? To which address fields are you referring?
--
Russ Valentine
[MVP-Outlook]
This may be a case where more is less! I have upgraded from MS
Office
Professional 2002 to the 2007 version (I have NOT installed the
business
contact utilities from disk 2).

When I pull up any contact information (all of which were created in
V.
2002):
1. I don't see the address fields
2. When I select to display all fields and go to the address fields
I
am
not
allowed to make any changes to the existing information.

The "help" feature was of no...help. How can I change/edit
information?

Thank you!

 

[KG]

Thank you very much, I'll try it.

Outlook's developers have always imagined that upgrade installations work
and provide dialog boxes to that effect. Anyone who has tried one knows
better. They do not work, especially when skipping several versions.
You must create a new profile. Under no circumstances should you import a
PST file, however. Read the instructions I provided. You open the old data
file in the new profile. At that point you have two choices:
1. Set the old file as the default and continue to use it as you did before.
Close the new file the new profile created.
2. Copy the data from your old file into the new one. This method allows you
to take advantage of the newer PST file format. --
Russ Valentine
[MVP-Outlook]

I am pretty sure that, when I installed the 2007 upgrade, I saw a screen
informing me that the existing personal data was being migrated to the
2007
version. Wouldn't that have taken care of formats? Do I still need to
create
a new personal profile in 2007 and try to import the old .pst file to it?

Thanks for your help (and your patience).

Upgrades installations are not recommended with Outlook, especially when
skipping two versions. If you attempt one you must immediately create a
new
Outlook profile from scratch and then migrate your data to the new
profile
correctly. Those instructions are posted here daily. In your case, since
the
format for the data file has changed, you must decide whether you want to
upgrade to the new format or keep using your old data file.
The file you need to migrate to your new profile is your Personal Folders
file (*.pst) It's where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
I installed the Microsoft Official Professional 2007 Upgrade over the
existing Office 2002 Professional installation, as instructed. All the
programs (Excel, Word, etc.) work fine except for Outlook. I do have my
complete library of contacts from the previous version of Outlook but I
cannot seem to edit them.

In experimenting further, I discovered that when I attempt to create a
new
contact, as soon as try to enter any data on the Phone fields, Outlook
reports an error and automatically restarts. On the bottom of the page
I
can
see the heading "Addresses" but I cannot even get to them.

I cannot reinstall any portion of Office 2007 because the Upgrade
installation disk looks for an older version on the hard disk, which no
longer exists because Office 2007 has overwritten it. I am stuck!

:

Provide all relevant details.
Outlook does not survive upgrade installations and must be installed
clean.
State clearly how you did so and how you ensured your data would
migrate
to
the new installation.
State clearly what "when I pull up any contact information" means. To
what
view are you referring? To which address fields are you referring?
--
Russ Valentine
[MVP-Outlook]
This may be a case where more is less! I have upgraded from MS
Office
Professional 2002 to the 2007 version (I have NOT installed the
business
contact utilities from disk 2).

When I pull up any contact information (all of which were created in
V.
2002):
1. I don't see the address fields
2. When I select to display all fields and go to the address fields
I
am
not
allowed to make any changes to the existing information.

The "help" feature was of no...help. How can I change/edit
information?

Thank you!