Editing a presentation, pics and graphes refresh and/or loop

[Guest]

Machine: IBM T-30 with Windows XP + Office XP SP3 w/Excel Hotfix

When the user is working on a PowerPoint presentation, the slides with
images/pictures/graphs cause a strange refresh problem. This issue doesn’t
happen when viewing a slideshow as often as editing a slideshow presentation.
Specifically, when a slide with images/graphs is selected, the slide (not
the whole program, just the slide) will ‘flip’ or ‘refresh’ constantly,
causing the system to freeze and become unresponsive. The user then has to
reboot to continue working. This problem is very frequent, though not
consistant. This is also a recently re-imaged machine. Tried: reinstall
video driver, reinstall PowerPoint, stopping auto-saves, disabling various
background processes, lowering hardware acceleration, and a few other things.
Has anyone else seen something similar to this??? I’ve tried re-producing,
though can not. There is no other issues with any other application. The
presentations themselves are typical (not even very complex or long), and the
issue would be on ANY image/picture/graph. Thanks.

 

[Sonia]

You say you reinstalled the video driver, but did you update to the current
version of the driver released 12/15/04?
--

Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials
http://www.soniacoleman.com

 

[Guest]

We did install the most current driver from ibm.com, about a week ago, so I'm
sure it was the most current.

At first I thought it was hardware/firmware. I guess I'm still not
eliminating anything, but I'm thinking otherwise. Reason being -- it only
occurs during the presentation editing, not in the slideshow, or any other
app.

 

[Guest]

It probably wouldn't hurt to run detect and repair as well.

Glenna

 

[Sonia]

Did you try lowering the Hardware Acceleration slider to zero?

 

[Guest]

Did "Detect and Repair" as well, even tried uninstall/reinstall. However, I
haven't found a tool that will fully uninstall office, so the reinstall would
be 'entirely clean.' I did find a tool to do this, but it didn't apply to
OfficeXP. Just a thought.. Also, thanks to all of you for your quick
reply's!!!

 

[Echo S]

That's what fixed a similar issue for me. Graphs with gradient fills just
refreshed constantly. Lowering HA fixed it.

I think TAJ has said updated video drivers worked for him for a similar
problem.

 

[Echo S]

Oh, and I think I also had to turn off something that was running in the
background. Trouble is, I can't remember what! It was probably something
like ICQ or MSMessenger or quite possibly McAfee AV.

To the original poster -- what's running in the background? Does disabling
anything resolve the issue?

--
Echo [MS PPT MVP]
http://www.echosvoice.com

That's what fixed a similar issue for me. Graphs with gradient fills just
refreshed constantly. Lowering HA fixed it.

I think TAJ has said updated video drivers worked for him for a similar
problem.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Did you try lowering the Hardware Acceleration slider to zero?

 

[Guest]

To the original poster -- what's running in the background? Does disabling
anything resolve the issue?

I disabled everything in startup (msconfig), and had machine rebooted.
--no go.
Some of the other things I tried are:
clean out temps, bin, and defrag,
checked for any disabled Powerpoint items,
hijackThis (for virus/spyware),
close print trays and digital camera processes,
unchecked 'Save, auto recover every xx minutes,'
checked plugins,
hardware acceleration = 0,
display driver was NOT fully up-to-date, was formerly December 04.
(just released a Feb. driver - updating now, I'll post the results)

Thanks again for the ideas...

 

[Echo S]

man. I'm hoping updating the video driver does the trick, then, because I'm
out of ideas!