E-mails only found by third party software

[McEve]

After a cleanup in my inbox I'm missing a mail. The Outlook search function
is unable to find this mail, it's gone. However, the third party software
called Lookout Search finds this mail, and it finds it where it's supposed
to be, in the Inbox. However, I'm unable to see this particular mail in this
inbox... How is this possible? Is the index screwed? How do I recover from
this? Can I trust Outlook to store my mails..?

I have print screens that shows the mail in the inbox when searched for
through Lookout Search, together with the inbox where it's missing.

 

[Brian Tillman]

After a cleanup in my inbox I'm missing a mail. The Outlook search
function is unable to find this mail, it's gone. However, the third
party software called Lookout Search finds this mail, and it finds it
where it's supposed to be, in the Inbox. However, I'm unable to see
this particular mail in this inbox... How is this possible?

Because you have a vew or a filter on the Inbox that's hiding the message,
perhaps. What view are you using? What column on the header bar did you
use to sort?

 

[McEve]

Because you have a vew or a filter on the Inbox that's hiding the message,
perhaps. What view are you using? What column on the header bar did you
use to sort?

I did consider that. I have "Show in groups" selected, but removed it.
Sorted by recieved, from and subjec. It's not there. Outlooks own Search
engine does not find it either.

It's really the weirdest thing I've seen. The mail was visible before I
started cleaning the Inbox, and no, I didn't clean it out (cleaning meaning
deleted or moved to another folder). It's a rather important work mail, so I
made sure I didn't move it. I recieved this mail two minutes after another
mail from the same sender. Both of them important for my work, so I made
sure not to move either one. One of them is visible, the other is gone -
except if searched for in Lookout.

 

[Brian Tillman]

One of
them is visible, the other is gone - except if searched for in
Lookout.

Can you move it from within Lookout to your Inbox? I don't use Lookout,
since it requires the .NET framework, so I have no experience with it.

 

[McEve]

Can you move it from within Lookout to your Inbox? I don't use Lookout,
since it requires the .NET framework, so I have no experience with it.

yes I can, and I have done that. I moved it from the inbox to the inbox, and
Outlook is now showing the mail. It still worries me what happened though.
How is it possible for Outlook not to see a mail that in fact is there?

Weird!

 

[Patty MacDuffie]

Time to use scanpst?

 

[McEve]

Time to use scanpst?

Scanpst did find errors, and repaired the file. I ran it again without
finding any errors. I regret moving the mail back into the inbox now, as it
would have been interesting to see if it would have reappeared after running
scanpst.

Too bad it doesn't make a log that shows what errors it found. Does it only
check the index in the pst file? Or could it have been something else? I
understand Lookout makes it own index, so that might have been the trouble.

Thanks both.

 

[Patty MacDuffie]

You're welcome.