e-mails not being delivered

[Guest]

My outlook outgoing e-mails are not being sent although they show up in sent,
no one is receiving them.
We set up a new profile, moved everything to that user and it worked for a
day. That is until I loaded all of my other things, i.e. ipac hand held and
blackberry programs.
I have had all of these "things" since September and the problem with
outgoing mail started in December. I downloaded another program and used
that but really like outlook better. Help.

 

[Brian Tillman]

My outlook outgoing e-mails are not being sent although they show up
in sent, no one is receiving them.

Are these Internet messages? Enable logging (Tools>Options>Other>Advanced
Options>Enable logging) and then post the contents of the log so we can see
if, in fact, the messages are actually leaving your machine.

 

[Guest]

Okay, I've done that. Sent out a test to you and 2 to myself at another
address. Where do I find the log? and Hop to I add that to these messages?

 

[Brian Tillman]

Okay, I've done that. Sent out a test to you and 2 to myself at
another address. Where do I find the log?

%Temp%. Just enter "%Temp%" in the address bar of Windows Explorer or click
Start>Run and enter that string (without the quotes, of course), in the Open
line. Click OK.

The file itself ic called Opmlog.log

and Hop to I add that to
these messages?

Cut-and-paste or use a real newsreader and attach.

 

[Guest]

There is no file called Opmlog.log I did a search
I double checked to make sure I had logging on.
I went to the temp file and found this
C:\DOCUME~1\IDCOFF~1\LOCALS~1\Temp\outlook logging
but there was nothing there.

 

[Brian Tillman]

There is no file called Opmlog.log I did a search
I double checked to make sure I had logging on.
I went to the temp file and found this
C:\DOCUME~1\IDCOFF~1\LOCALS~1\Temp\outlook logging
but there was nothing there.

Here are the articles: http://support.microsoft.com/?id=300479

 

[Guest]

Okay, I went through the whole process again. Yeah! I found the Opmlog.log
(attached) I sent 3 e-mails 1 to my idcoffice and 2 to my other e-mails.
Nothing received. Log follows


2005.02.09 16:01:18 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.02.09 16:01:18 mail.gcctv.com: Synch operation started (flags = 00000001)
2005.02.09 16:01:18 mail.gcctv.com: UploadItems: 1 messages to send
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Begin execution
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Port: 25, Secure: no, SPA: no
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Finding host
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Connecting to host
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Connected to host
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 220 mailbox.midwestcc.com
ESMTP Sendmail 8.12.8/8.12.8; Wed, 9 Feb 2005 15:44:01 -0600
2005.02.09 16:01:19 SMTP (mail.gcctv.com): [tx] EHLO SASdesktop2004
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-mailbox.midwestcc.com
Hello 216-43-202-142.ip.mcleodusa.net [216.43.202.142], pleased to meet you
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-ENHANCEDSTATUSCODES
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-PIPELINING
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-8BITMIME
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-SIZE
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-DSN
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250-DELIVERBY
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250 HELP
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Authorized to host
2005.02.09 16:01:19 SMTP (mail.gcctv.com): Connected to host
2005.02.09 16:01:19 SMTP (mail.gcctv.com): [tx] MAIL FROM: <*****>
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250 2.1.0 <*****>... Sender ok
2005.02.09 16:01:19 SMTP (mail.gcctv.com): [tx] RCPT TO: <*****>
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 250 2.1.5 <*****>...
Recipient ok
2005.02.09 16:01:19 SMTP (mail.gcctv.com): [tx] DATA
2005.02.09 16:01:19 SMTP (mail.gcctv.com): <rx> 354 Enter mail, end with "."
on a line by itself
2005.02.09 16:01:19 SMTP (mail.gcctv.com): [tx]
..
2005.02.09 16:01:21 SMTP (mail.gcctv.com): <rx> 250 2.0.0 j19Li16T012941
Message accepted for delivery
2005.02.09 16:01:21 SMTP (mail.gcctv.com): End execution
2005.02.09 16:01:21 mail.gcctv.com: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2005.02.09 16:01:21 mail.gcctv.com: Synch operation completed
2005.02.09 16:01:39 mail.gcctv.com: Synch operation started (flags = 00000001)
2005.02.09 16:01:39 mail.gcctv.com: UploadItems: 1 messages to send
2005.02.09 16:01:39 SMTP (mail.gcctv.com): Begin execution
2005.02.09 16:01:39 SMTP (mail.gcctv.com): Port: 25, Secure: no, SPA: no
2005.02.09 16:01:39 SMTP (mail.gcctv.com): Finding host
2005.02.09 16:01:39 SMTP (mail.gcctv.com): Connected to host
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 220 mailbox.midwestcc.com
ESMTP Sendmail 8.12.8/8.12.8; Wed, 9 Feb 2005 15:44:21 -0600
2005.02.09 16:01:39 SMTP (mail.gcctv.com): [tx] EHLO SASdesktop2004
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-mailbox.midwestcc.com
Hello 216-43-202-142.ip.mcleodusa.net [216.43.202.142], pleased to meet you
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-ENHANCEDSTATUSCODES
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-PIPELINING
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-8BITMIME
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-SIZE
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-DSN
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250-DELIVERBY
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250 HELP
2005.02.09 16:01:39 SMTP (mail.gcctv.com): Authorized to host
2005.02.09 16:01:39 SMTP (mail.gcctv.com): Connected to host
2005.02.09 16:01:39 SMTP (mail.gcctv.com): [tx] MAIL FROM: <*****>
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250 2.1.0 <*****>... Sender ok
2005.02.09 16:01:39 SMTP (mail.gcctv.com): [tx] RCPT TO: <*****>
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 250 2.1.5 <*****>...
Recipient ok
2005.02.09 16:01:39 SMTP (mail.gcctv.com): [tx] DATA
2005.02.09 16:01:39 SMTP (mail.gcctv.com): <rx> 354 Enter mail, end with "."
on a line by itself
2005.02.09 16:01:39 SMTP (mail.gcctv.com): [tx]
..
2005.02.09 16:02:05 mail.gcctv.com: Synch operation queued
2005.02.09 16:02:17 SMTP (mail.gcctv.com): <rx> 250 2.0.0 j19LiL6T013081
Message accepted for delivery
2005.02.09 16:02:17 SMTP (mail.gcctv.com): End execution
2005.02.09 16:02:17 mail.gcctv.com: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2005.02.09 16:02:17 mail.gcctv.com: Synch operation completed
2005.02.09 16:02:17 mail.gcctv.com: Synch operation dequeued (flags =
00000001)
2005.02.09 16:02:17 mail.gcctv.com: Synch operation started (flags = 00000001)
2005.02.09 16:02:17 mail.gcctv.com: UploadItems: 1 messages to send
2005.02.09 16:02:17 SMTP (mail.gcctv.com): Begin execution
2005.02.09 16:02:17 SMTP (mail.gcctv.com): [tx] MAIL FROM: <*****>
2005.02.09 16:02:17 SMTP (mail.gcctv.com): <rx> 250 2.1.0 <*****>... Sender ok
2005.02.09 16:02:17 SMTP (mail.gcctv.com): [tx] RCPT TO: <*****>
2005.02.09 16:02:17 SMTP (mail.gcctv.com): <rx> 250 2.1.5 <*****>...
Recipient ok
2005.02.09 16:02:17 SMTP (mail.gcctv.com): [tx] DATA
2005.02.09 16:02:17 SMTP (mail.gcctv.com): <rx> 354 Enter mail, end with "."
on a line by itself
2005.02.09 16:02:17 SMTP (mail.gcctv.com): [tx]
..
2005.02.09 16:02:24 SMTP (mail.gcctv.com): <rx> 250 2.0.0 j19LiL6U013081
Message accepted for delivery
2005.02.09 16:02:24 SMTP (mail.gcctv.com): End execution
2005.02.09 16:02:24 mail.gcctv.com: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2005.02.09 16:02:24 mail.gcctv.com: Synch operation completed
2005.02.09 16:05:19 mail.gcctv.com: Synch operation started (flags = 00000001)
2005.02.09 16:05:19 mail.gcctv.com: UploadItems: 0 messages to send
2005.02.09 16:05:19 mail.gcctv.com: Synch operation completed
2005.02.09 16:05:19 mail.gcctv.com: Synch operation started (flags = 00000030)
2005.02.09 16:05:19 mail.gcctv.com: DoPOPDownload(flags = 00000030, max msg
= ffffffff): full items
2005.02.09 16:05:19 POP3 (mail.gcctv.com): Begin execution
2005.02.09 16:05:19 POP3 (mail.gcctv.com): ========= Initial blob =========
2005.02.09 16:05:19 POP3 (mail.gcctv.com): ===================================
2005.02.09 16:05:19 POP3 (mail.gcctv.com): Port: 110, Secure: no, SPA: no
2005.02.09 16:05:19 POP3 (mail.gcctv.com): Finding host
2005.02.09 16:05:19 POP3 (mail.gcctv.com): Connected to host
2005.02.09 16:05:19 POP3 (mail.gcctv.com): <rx> +OK Cubic Circle's v1.31
1998/05/13 POP3 ready <[email protected]>
2005.02.09 16:05:19 POP3 (mail.gcctv.com): Authorizing to server
2005.02.09 16:05:19 POP3 (mail.gcctv.com): [tx] USER idcoffice
2005.02.09 16:05:19 POP3 (mail.gcctv.com): <rx> +OK idcoffice selected
2005.02.09 16:05:19 POP3 (mail.gcctv.com): [tx] PASS *****
2005.02.09 16:05:29 POP3 (mail.gcctv.com): <rx> -ERR cucipop: Invalid
password or username (check case)
2005.02.09 16:05:29 POP3 (mail.gcctv.com): Retrying authorization
2005.02.09 16:05:41 POP3 (mail.gcctv.com): Finding host
2005.02.09 16:05:41 POP3 (mail.gcctv.com): Connected to host
2005.02.09 16:05:41 POP3 (mail.gcctv.com): <rx> +OK Cubic Circle's v1.31
1998/05/13 POP3 ready <[email protected]>
2005.02.09 16:05:41 POP3 (mail.gcctv.com): Authorizing to server
2005.02.09 16:05:41 POP3 (mail.gcctv.com): [tx] USER idcoffice
2005.02.09 16:05:41 POP3 (mail.gcctv.com): <rx> +OK idcoffice selected
2005.02.09 16:05:41 POP3 (mail.gcctv.com): [tx] PASS *****
2005.02.09 16:05:44 POP3 (mail.gcctv.com): <rx> +OK Congratulations!
2005.02.09 16:05:44 POP3 (mail.gcctv.com): Authorized to host
2005.02.09 16:05:44 POP3 (mail.gcctv.com): Connected to host
2005.02.09 16:05:44 POP3 (mail.gcctv.com): [tx] STAT
2005.02.09 16:05:44 POP3 (mail.gcctv.com): <rx> +OK 0 0
2005.02.09 16:05:44 POP3 (mail.gcctv.com): ==== Comparing server and local
blobs ====
2005.02.09 16:05:44 POP3 (mail.gcctv.com):
==========================================
2005.02.09 16:05:44 POP3 (mail.gcctv.com): Do deletions: LoS: no
2005.02.09 16:05:44 POP3 (mail.gcctv.com): Disconnecting from host
2005.02.09 16:05:44 POP3 (mail.gcctv.com): [tx] QUIT
2005.02.09 16:05:46 POP3 (mail.gcctv.com): <rx> +OK Was it as good for you,
as it was for me? (clean as a baby)
2005.02.09 16:05:46 POP3 (mail.gcctv.com): Disconnected from host
2005.02.09 16:05:46 POP3 (mail.gcctv.com): ========= No blob changes =========
2005.02.09 16:05:46 POP3 (mail.gcctv.com): ===================================
2005.02.09 16:05:46 POP3 (mail.gcctv.com): End execution
2005.02.09 16:05:46 mail.gcctv.com: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2005.02.09 16:05:46 mail.gcctv.com: Synch operation completed

 

[Brian Tillman]

2005.02.09 16:01:21 SMTP (mail.gcctv.com): <rx> 250 2.0.0
j19Li16T012941 Message accepted for delivery ....snip...
2005.02.09 16:02:17 SMTP (mail.gcctv.com): <rx> 250 2.0.0
j19LiL6T013081 Message accepted for delivery ....snip...
2005.02.09 16:02:24 SMTP (mail.gcctv.com): <rx> 250 2.0.0
j19LiL6U013081 Message accepted for delivery

Proof that all three of your messages left your machine and are on the mail
server.

 

[Guest]

I know that that is suppose to be the truth. However, no one gets them, they
are out there in cyberspace somewhere and I have sent hundreds of tests to
myself, I neither get them on my blackberry or on my other computer. I have
checked with my service provider and they are not there.
Yet....when I use Mozilla Thunderbird all my messages arrive at their
destination.
I hired a consultant who was here for 3 hours and he could not figure it out
but does agree with me that the messages are not being delivered.
Thanks for your help anyway.

 

[Jeff Stephenson [MSFT]]

I know that that is suppose to be the truth. However, no one gets them, they
are out there in cyberspace somewhere and I have sent hundreds of tests to
myself, I neither get them on my blackberry or on my other computer. I have
checked with my service provider and they are not there.
Yet....when I use Mozilla Thunderbird all my messages arrive at their
destination.
I hired a consultant who was here for 3 hours and he could not figure it out
but does agree with me that the messages are not being delivered.
Thanks for your help anyway.

Brian's right - the messages have been delivered to your ISP's server and
it's now their server's responsibility to deliver them to their
destinations. You should have your ISP help you figure out what's
happening - send them the logs you posted here as proof that they have
accepted the messages for delivery.

My guess is that an overly-enthusiastic spam filter is blocking them.
Outlook 2003 does not include the Message-Id field in messages it sends,
which some spam filters object to...

 

[Guest]

I've been on the phone with the ISP and they say they are not out there.
Also why would a spam filter keep a message from being delivered from outlook
when the same message can be received by those same people when its from
another program?

Again, thanks. I'll try it again for personal use but sure can't use it for
business.

 

[Brian Tillman]

I know that that is suppose to be the truth. However, no one gets
them, they are out there in cyberspace somewhere and I have sent
hundreds of tests to myself, I neither get them on my blackberry or
on my other computer. I have checked with my service provider and
they are not there.

Take your log to your provider and show them the proof that they are getting
the messages and then losing them. Then demand they fix the problem or they
won't get paid until they do.

 

[Brian Tillman]

I've been on the phone with the ISP and they say they are not out
there.

They should have logs showing the connection from your machine and the
reception of the messages.

Also why would a spam filter keep a message from being
delivered from outlook when the same message can be received by those
same people when its from another program?

As Jeff said, Outlook is not including the (optional) Message-ID header.
Most SMTP clients do, although it's not required that they do. Perhaps your
ISP is dropping the mesages because they contain no Message-ID header.
Discuss that with your ISP.

 

[Guest]

Okay. You've all been great. I will give them a call today.
I truly do appreciate your help.