e-mail and folders deleted

[len tadford]

Sir, I am becomming increasingly annoyed at the unstableness of windows mail.
Today all my e-mail's received and sent as well as the folders just deleted.
What's going on..?

 

[Frank Saunders MS-MVP IE,OE/WM]

Sir, I am becomming increasingly annoyed at the unstableness of windows
mail.
Today all my e-mail's received and sent as well as the folders just
deleted.
What's going on..?

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no
protection not provided by the regular resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[tempting2taanzaa]

I am curious. Concerning email scanning in antivirus programs. Why should
it be turned off? What sort of conflict does it cause?

Thanks for your reply!

 

[Gary VanderMolen]

The conflict is caused when the antivirus deletes an email which it
suspects to be infected with a virus. The email database (message index)
does not get updated,causing it to go out of sync.

Aside from email scanning, the antivirus does real-time scanning, which
monitors every disk access, whether it be a 'save' or a file 'open'. Emails
can't do any harm unless they are opened or saved, which is when the
real time protection kicks in.

Symantec (Norton) is a recognized leader in the antivirus field, and they
originated the email scanning concept. However, they admit that it is
redundant and unnecessary:

http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam
--
Gary VanderMolen, MS-MVP (WLMail)

I am curious. Concerning email scanning in antivirus programs. Why should it be turned off? What sort of conflict does it
cause?

Thanks for your reply!

 

[Frank Saunders MS-MVP IE,OE/WM]

I am curious. Concerning email scanning in antivirus programs. Why should
it be turned off? What sort of conflict does it cause?

It interposes a proxy between the mail client (Windows Mail or whatever) and
the mail server (on the mail provider's computer). This causes a delay
while the mail is scanned. This delay may be long enough for either the
client of the server to timeout, i.e. to decide there isn't going to be an
answer and to quit listening. To make it worse, many of these programs tell
the client that an outgoing message has been received and then take long
enough for the server to timeout and never receive the message. Since the
client thinks the message was sent it moves the message from the Outbox to
Sent Items.

Ach then there's what Gary said: it checks for viruses anyway.