E-mail Account Failure

[Chris]

I downloaded Microsoft Office 2007 Ultimate last night, installed it, and
attempted to set up my work e-mail address's Microsoft Exchange account. My
attempts failed and Outlook shut itself down.

Upon attempting to restart Outlook, the program attempts to "Configure
Outlook Account" then pops up with an error message which reads: "Microsoft
Exchange is unavailable." The error has three button options: "Retry" (which
simply brings the error message back up), "Work Offline" (which gives me
another error message: "Cannot open your default e-mail folders. Your profile
is not configured" which when you click the only button ('OK'), it closes
outlook), and "Cancel" (which shuts down Outlook).

I'd given up on one account and wanted to try another, but I can't get to
the Outlook e-mail account list and the "Mail" icon is missing from my
Control Panel. I've attempted re-installing Office to no avail. Is there any
other way to delete e-mail account other than the two Microsoft suggested
ways?

Thanks!

 

[Peter Foldes]

Did you set up your email profile according to what your ISP gave you

 

[Brian Tillman [MVP - Outlook]]

I'd given up on one account and wanted to try another, but I can't get to
the Outlook e-mail account list and the "Mail" icon is missing from my
Control Panel.

Using 64 bit Vista? You must enable the 32 bit Control Panel before you'll
see the Mail applet.

I've attempted re-installing Office to no avail. Is there any
other way to delete e-mail account other than the two Microsoft suggested
ways?

Don't let Outlook autconfigure the account. Do it manually and see if that
makes a difference.