I am continually getting this message when I shut down both my
personal computer and work computer. I am just wondering what I can
do to stop this as it continues.
First of all dwwin.exe (Dr Watson) is an error reporting tool not the
problem itself, it report the error to an Event Log in the Event Viewer for
any error report for a program didn't release the memory while the computer
shut down, like your Anti-Virus or other Third-Party applications.
So it will be wise if you look in your Event Viewer log and see if there are
any Error Messages (X) caused by Applications/Hardware and double click (X)
to get more Info and you can copy & Paste them in your next post for us to
have a look and hopefully one will give you the right procedure to cure this
issue.
To access the Event Viewer do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.
The same with the other two.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427
Error Reporting Overview
http://www.microsoft.com/resources/satech/cer/GettingStartedMNU.asp
http://www.aumha.org/win5/a/shtdwnxp.htm
= If you get Memory Cannot be read or written. As the name refer to, it is a
memory problem, some applications/programs
didn't release the memory in timely fashion causing the Error to be thrown by
the system error reporting tools.
Also it could be the work of malwares, badly written application installed
on your system including third party toolbars installed beside Internet
explorer, do you have other toolbars installed try to uninstall them, memory
gone bad or loose in their slots/dust also can cause this.
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796
3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass
