DVD- RW stopped working

[Rick]

My sister purchased a new Kodak all-in-one printer last week and installed it on her HP Media Centre
running Vista Home Premium. After doing so she could not play music CD's or DVD's nor would any other software
disks run. Upon doing some digging with my coaching she discovered that the DVD-RW had disappeared from
Windows Explorer and the Computer folder. However, it did show up in Device Manager but with a minus beside
it. I had her try a few suggestions found in this News Group but with no joy. Finally she took it to a big box
store and paid a tech to fix it. When she asked what he had done do solve the problem he told her he had
removed the High and Low filters from the Registry. Is this a plausable cure or just a story for an
unsuspecting customer?
Thanks for your input
Rick

 

[David B.]

Yup, that is one of the common fixes for that problem

 

[Cal Bear '66]

Yes,
deleting the upper and lower filter usually solves the code 39 error for
CDs\DVDs

See: http://support.microsoft.com/default.aspx/kb/929461


I Bleed Blue and Gold
GO BEARS!

 

[Jane C]

Hi Rick,

The same thing used to happen under XP. Here is the Microsoft Knowledge
Base article that details the fix:

http://support.microsoft.com/kb/314060

 

[HeyBub]

My sister purchased a new Kodak all-in-one printer last week and
installed it on her HP Media Centre running Vista Home Premium. After
doing so she could not play music CD's or DVD's nor would any other
software disks run. Upon doing some digging with my coaching she
discovered that the DVD-RW had disappeared from Windows Explorer and
the Computer folder. However, it did show up in Device Manager but
with a minus beside it. I had her try a few suggestions found in this
News Group but with no joy. Finally she took it to a big box store
and paid a tech to fix it. When she asked what he had done do solve
the problem he told her he had removed the High and Low filters from
the Registry. Is this a plausable cure or just a story for an
unsuspecting customer? Thanks for your input

I trust she sent the bill to Kodak...