dvd rw drive doesn't recognize cd or cd-rom

[Guest]

I have a dvd/cd rw drive on my laptop. I used to be able to play both cd's
and dvd's. Then I burned a cd and now it won't recognize cd's or cd-roms. It
will play dvd's. I have tried the troubleshooter but it only has a solution
to the opposite problem (plays cd's but not dvd's) I really need to get this
working and am out of ideas. When I put in a cd or cd-rom it makes this weird
noise over and over. It doesn't even show that there is a disk in the drive.
Please help.

 

[Jim]

I have a dvd/cd rw drive on my laptop. I used to be able to play both cd's
and dvd's. Then I burned a cd and now it won't recognize cd's or cd-roms.
It
will play dvd's. I have tried the troubleshooter but it only has a
solution
to the opposite problem (plays cd's but not dvd's) I really need to get
this
working and am out of ideas. When I put in a cd or cd-rom it makes this
weird
noise over and over. It doesn't even show that there is a disk in the
drive.
Please help.

It is broken. The only solution is a new drive.
Jim