DVD Rom not being recognised

[Guest]

I have both a DVD-ROM and a DVD-RW drive installed. Windows can see my
DVD-ROM, however when I insert any type of disc, whether a game, music or
movie, Windows is not able to run the disc from this drive. My RW drive works
fine when I insert the same discs. Is there a setting within Windows that is
required to enable me to use the ROM drive?

Regards,
Vels.

 

[Bob I]

Did the DVD-ROM hardware fail? You could try uninstalling it in device
manager and see if Windows can reinstall it.

 

[Guest]

I've uninstalled and when I restarted, Windows detected the device and
installed the necessary drivers. However the problem still exists.

 

[Guest]

Might try using a cleaning disk, the optical lens may be dirty..
If that fails to solve the problem, the laser may have died and you'll need
a new drive.. You could try installing the drive in another computer to make
sure though..
Check out the link below too..
http://support.microsoft.com/default.aspx?scid=kb;en-us;321641
Good luck.
j;-j

 

[Bob I]

Then it would appear that the lens/laser is failed or dirty.