DVD-ROM MISSING

[A J M Nunes da Silva]

With my PC I do have 2 internal DVD/CD-ROM and another external via USB.

All 3 disappeared from "My Computer" and from "Disc Manager" and I am now
unable to use anyone of them.

But in "Device Manager" they are shown with a yellow mark and a "!". If I
uninstall anyone of them and reboot it will appear again in "Device Manager"
with that mark.

If I try to update its controller the Windows search Internet and a message
says that best controller for it is already installed. But it is still not
appear in My Computer.

All other hardware and programs are working OK including external storage,
printer, and scanner.

I do have Windows Vista Ultimate.

I will be grateful if anyone helps me.

Nunes da Silva

 

[Mick Murphy]

Impatient, are we? It is FREE help here, from people that do not get paid for
this!

 

[brummyfan]

With my PC I do have 2 internal DVD/CD-ROM and another external via USB.

All 3 disappeared from "My Computer" and from "Disc Manager" and I am now
unable to use anyone of them.

But in "Device Manager" they are shown with a yellow mark and a "!". If I
uninstall anyone of them and reboot it will appear again in "Device Manager"
with that mark.

If I try to update its controller the Windows search Internet and a message
says that best controller for it is already installed. But it is still not
appear in My Computer.

All other hardware and programs are working OK including external storage,
printer, and scanner.

I do have Windows Vista Ultimate.

I will be grateful if anyone helps me.

Nunes da Silva

See whether you have the KB947562 update because in the release notes for
this particular update I saw the warning that it may disrupt the DVD
function, if its the case you can do the system restore. HTH.