DVD re-writer

[Guest]

I have windows xp he operating system with nec dvd re-writer and external
benq dvd re-writer. both players no longer rcognise blank recordeble or
re-writable dvd discs, i did a destructive recovery to take the computer back
to factory settings but this did not resolve the problem.
Can anyone help .
Thanks.
shadow

 

[Cari \(MS-MVP\)]

Did you remember to reinstall your DVD burning software?

 

[Guest]

After the recovery the basic packages were reinstalled and then i loaded a
nero burning package. Both drives play cd's and dvd's and recognise blank
cd's but just dont recognise blank dvd's. I have tried the troubleshooter and
checked all the settings i can think of. i have now run out of ideas.

 

[Yves Leclerc]

After the recovery the basic packages were reinstalled and then i loaded a
nero burning package. Both drives play cd's and dvd's and recognise blank
cd's but just dont recognise blank dvd's. I have tried the troubleshooter and
checked all the settings i can think of. i have now run out of ideas.

You must note that DVD drives (either ROM or RW) each have two lasers.
Providing you made sure that most/all the updates for your Nero have been
installed, then the DVD laser in each have gone bad and you may need to
replace the units.