DVD-players an't read CD-ROM

[ryeung]

I've a DELL Dimension 4600 with 2 DVD drives, and had been using them
for the last
few years for audio, videos and programs CD-ROM without any problems.

Just about 1 week ago, I suddenly found that both of them failed to
read CD-ROM (i.e.
can't see any program files). Playing audio or vidoe files seem
fine. But if I put a
program disk (or some non audio/video data file), and try to explore
it, Windows will
return "Please insert a disk into drive D" message. My two drives are
supposed to be
drives D and E.

Any idea what could have caused this (what is/are common between the 2
drives)?

I tried visiting DELL's website, reinstall the DVD player's driver,
but didn't seem to
help at all.

Thanks,
Raymond

 

[smh]

.. --------------------------------------
Mike Richter, were you born with
"Scam Artist" emblazoned on your face?
--------------------------------------
http://tinyurl.com/6eldj
http://tinyurl.com/gqnae
http://tinyurl.com/2qnvph
http://tinyurl.com/38wte6

(No Mikey S-Lickers have been able to prove ANY of the above is a )
(LIBEL -- despite Mikey claimed to have PROOF of libels & misquotes!)
'

I've a DELL Dimension 4600 with 2 DVD drives, and had been using them
for the last few years for audio, videos and programs CD-ROM without
any problems.

Just about 1 week ago, I suddenly found that both of them failed to
read CD-ROM (i.e. can't see any program files). Playing audio or
vidoe files seem fine. But if I put a program disk (or some
non audio/video data file), and try to explore it, Windows will
return "Please insert a disk into drive D" message. My two drives are
supposed to be drives D and E.

Any idea what could have caused this (what is/are common between the 2
drives)?

I tried visiting DELL's website, reinstall the DVD player's driver,
but didn't seem to help at all.

Thanks,
Raymond

(Please set the word wrap at 72.)

Try uninstll all burn softwares. Then go into the registry and delete
UPPERFILTERS and LOWERFILTERS key values (right-click and choose
delete):

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BBFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BBFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BBFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

After reboot, run AutoPlay Repair Wizard:
http://tinyurl.com/4u3d7

Please post back the result.

 

[ryeung]

Hi,

Thanks for the tips. Would like to understand some more. What is
"burn softwares"? Do you mean DVD
driver?

What is the suspected problem that we're attempting to fix?

Also, I used regedit, and found the following:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}

There's no ControlSet003, and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}

In particular, all entries are -BFC1- instead of -BBFC1-. Does this
matter?

Thanks,
Raymond

 

[smh]

.. --------------------------------------
Mike Richter, were you born with
"Scam Artist" emblazoned on your face?
--------------------------------------
http://tinyurl.com/6eldj
http://tinyurl.com/gqnae
http://tinyurl.com/2qnvph
http://tinyurl.com/38wte6

(No Mikey S-Lickers have been able to prove ANY of the above is a )
(LIBEL -- despite Mikey claimed to have PROOF of libels & misquotes!)
'

Thanks for the tips. Would like to understand some more. What is
"burn softwares"? Do you mean DVD driver?

The softwares you use to burn to CD/DVD, like Nero.

What is the suspected problem that we're attempting to fix?

Deleting Upper/Lower-Filters is the usual remedy for inaccessible or
lost cd drives.

Also, I used regedit, and found the following:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}

There's no ControlSet003,

Think the usual/normal(?) number is 2, but some has 3.

and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}

In particular, all entries are -BFC1- instead of -BBFC1-. Does this
matter?

That's typo. 'BFC1' is correct one.