DVD drive no longer working

[Guest]

My DVD drive stopped working after I installed a Windows update for my laptop
running Windows Vista Home Premium. I checked Device Manager and the driver
is no longer there. I tried to restore my computer but I got the blue screen
when restarting and starup repair was unable to fix it. So I restored it to
an even earlier point so that my computer could boot. However my DVD drive
still does not work.

 

[Guest]

Shaw,

You say that in Device Manager the "driver" is no longer there. Is this a
typo? That is, is the "drive" or the "driver" no longer there? If only the
driver is missing, but the drive is still there, try uninstalling the
CD/DVD-ROM Drive and rebooting. The idea is to have Vista detect the drive
upon reboot and install it properly. Let us know the story.

 

[Guest]

Shaw,

In case my above response missed the mark, here is another approach:

http://support.microsoft.com/kb/320553/

Your update could have produced the same result as that covered by that KB
article. Take a look and see what you think.