DVD/CD Drive not reading CDs

[Guest]

I'm trying to install Microsoft PowerPoint 2000 from an original Microsoft
Office 2000 Professional CD onto my Window XP Home laptop.

My drive shows up under My Computer but when I click on it it says:
"Windows cannot read from this disk. The disk might be corrupted, or it
could be using a format that is not compatible with Windows"

I have tried:
-restaring the laptop.
-uninstalling and reinstalling the device drivers
-cleaning the CD
-a different (original) CD with something else on it.

With no joy.

TIA for any suggestions.

 

[MAP]

I'm trying to install Microsoft PowerPoint 2000 from an original
Microsoft Office 2000 Professional CD onto my Window XP Home laptop.

My drive shows up under My Computer but when I click on it it says:
"Windows cannot read from this disk. The disk might be corrupted, or
it could be using a format that is not compatible with Windows"

I have tried:
-restaring the laptop.
-uninstalling and reinstalling the device drivers
-cleaning the CD
-a different (original) CD with something else on it.

With no joy.

TIA for any suggestions.

DVD's and CD's use a different laser to read the content, maybe the laser
for the CD is dirty(dust) have you tried using a lens cleaner? something
like this:
http://www.amazon.com/gp/product/B00005T3Z4/sr=1-3/qid=1143164767/ref=sr_1_3
/104-7592787-7721568?%5Fencoding=UTF8&s=electronics

 

[Guest]

I'm trying to install Microsoft PowerPoint 2000 from an original Microsoft
Office 2000 Professional CD onto my Window XP Home laptop.

My drive shows up under My Computer but when I click on it it says:
"Windows cannot read from this disk. The disk might be corrupted, or it
could be using a format that is not compatible with Windows"

I have tried:
-restaring the laptop.
-uninstalling and reinstalling the device drivers
-cleaning the CD
-a different (original) CD with something else on it.

With no joy.

TIA for any suggestions.

Did the other CD work?

 

[Guest]

Did the other CD work?

No. None of the things I tried worked.

Furhter information: when I insert a CD the drive spins up, whirs fora bit,
then spins down.

 

[Cari \(MS-MVP\)]

Replace the drive. I think the laser has died.

 

[Guest]

DVD's and CD's use a different laser to read the content, maybe the laser
for the CD is dirty(dust) have you tried using a lens cleaner? something
like this:
http://www.amazon.com/gp/product/B00005T3Z4/sr=1-3/qid=1143164767/ref=sr_1_3
/104-7592787-7721568?%5Fencoding=UTF8&s=electronics

Thank you!
I've cleaned the laser and now I can read everything again.