DVD/CD Drive not even showing up!

[gallegra]

Hey all;

I just got a new gateway laptop on Black Friday over at Best Buy, and since
it's new it has Vista on it. I was loading some files and stuff onto my
computer using some data discs I had just made from my old PC, and then all
of a sudden last night the discs stopped loading. I checked around, and I
can't find any proof that my disc drive even EXISTS, whether it has a disc in
it or not. I've gone into Computer Management, and not only does the drive
not show up, I can't even find it by scanning or refreshing, and it doesn't
show up on "My Computer" at all either. Eventually, I did find it on the
Computer Manager, but it wasn't listed on the "Drive" list and had the yellow
exclamation icon on it. Here are some screen caps;

"My Computer", only showing the CPU and Recovery Drives (No Disc Drive);
http://www.fileden.com/files/2007/5/14/1078531/ScreenCapMYCOMPUTER.jpg

"Computer Manager" showing only the two drives, still no CD/DVD/Disc Drive
listed;
http://www.fileden.com/files/2007/5/14/1078531/ScreenCapComputerManagement01.jpg

"Device Manager" listed under the "Computer Manager", showing the CD/DVD
drive with a yellow exclamation Icon;
http://www.fileden.com/files/2007/5/14/1078531/ScreenCapComputerManagement02.jpg

Oh, by the way, when I found the drive under the "Device Manager" I tried
searching for hardware updates, driver updates, and anything else I can find,
and tried disabling it/re-enabling it, and nothing worked. So, who knows. Can
anyone help?

Thanks

-Gary

 

[mr.leith]

i have the same problem how did you fix it

 

[Cal Bear '66]

Have you tried this?:

http://support.microsoft.com/default.aspx/kb/929461


I Bleed Blue and Gold
GO BEARS!

 

[Mike Hall - MVP]

Try this fix. It works for 99% of all cases..

http://support.microsoft.com/default.aspx/kb/314060

 

[Jesse]

I have the same issue. vista 64. I've never had the upper or lower filter
keys and this was a clean install. Any other suggestions? Buy a SATA DVD?

 

[TimboTen]

I've had similar problems with Vista where my optical drive failed after
deleting printer software. I ended up with a Windows error 39 suggesting my
driver was no good but you can't fix the problem by upgrading the driver as
gallegra found. The link Cal Bear '66 provides worked for me and is quite
simple. Follow the instructions explicitly as involves a Registry Edit.

TimboTen

 

[Peter Foldes]

http://www.pchell.com/hardware/usbcode10.shtml

 

[Peter Foldes]

Long shot

Try the following fix (applies to Vista also)

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

 

[Peter Foldes]

barriesmom

DO NOT (do not) touch any registry cleaning tool or any registry fixes being advertised. They are all snake oil
remedies.

The MS KB I sent you has to be done as per instructions manually. AGAIN. Do NOT touch any registry cleaning or repairing tool. You can end up messing your system up beyond repair and not be able to reboot also on top of that.