DVD/CD Drive Lost DVD Functionality

[Guest]

My DVD/CD drive has lost its ability to read or play DVD's but it still works
on CD's. I get the message to insert a disk into the drive when there is a
perfectly good disk in it that I have checked out on another PC

I have cleaned the lens with a cleaner kit, removed the device from hardware
profiles to let Windows XP pick it up again, changed the IDE adapter option
from PIO to DMA and all to no avail.

Its a Compaq DVD-ROM G-8000 model and I also have a Philips CDD 4851 CD/RW
drive fitted. I have installed XP service pack 2 but cannot recall the last
time I used the drive for DVD's so it may or may not be service pack 2
related.

Thanks

 

[Z. Winoff]

I also have the same problem with a samsung sm-352B combo drive it reads and
writes CDs from it not reading DVDs*
I have tried: reinstalling DVD programs (PowerDVD), upgrading and
downgrading firmware, contacting technical support (both Microsoft and
Samsung) they were no help,
I also tried the solutions that the following poster tried. Still no
problem. Like him I upgraded to SP2 but I cannot say for certain if SP2 is
the reason because
I cannot recall playing a DVD immediately prior to upgrading. I am getting a
new drive to test and see whether or not this might me a hardware related
problem.
Is there any other software solutions I can try?
*Sometimes windows actually recognize a DVD is in the drive but I get a
message that the DVD format is not supported from PowerDVD and
*and a content protection error from windows media player (however I have
played some of these DVDs on the computer before, and these are all legal
DVDs)
*Also a DVD actually played once but it only played for about 30 seconds
i.e. the DVD intro
*I have tried band new shrink wrap DVDs same errors (that eliminates
scratched DVDs as a problem)

The bottom line is
Windows does not even recognize that there is a Disc is the drive with I
insert a DVD

 

[Nathan McNulty]

Have you both looked at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;321641
http://support.microsoft.com/default.aspx?scid=kb;en-us;324129

 

[Z. Winoff]

The solutions provided by microsoft do not resolve the problem.
I think it's possible that I have a hardware problem but I am waiting to
install a new drive to test DVD playability.

 

[Zimran Douglas]

It was deffinately a hardware problem. Samsung replaced the drive for me.