Dungeon Siege 2: Function failure: GetBackBuffer error...

[Guest]

Hello all,

I've done a bunch of searching but couldn't come up with anything concrete.
When playing Dungeon Siege 2 I sometimes get a black screen with this error
message in a popup box:

*********
Video Initializaion failure!

Function failure: GetBackBuffer
DirectX error code: 0x8876086C
('Invalid call')
*********

I've uninstalled and reinstalled my nVidia drivers (7900GTX) and tried to
reinstall DirectX - though it just came up with 'DirectX is up to date'
instantly and didn't install anything.

I opened dxdiag and there were no errors in the DirectX tab...

I also get texture mess ups in DS2 sometimes too (not had either of these
problems with other games).
I installed two new fans and haven't seen the texture error since (thought
that may have been due to overheating) but I am still getting the above
DirectX error message.

Sometimes it will come up after 15mins, sometimes after an hour.

Any ideas or help would be much appreciated! I guess this could also be a
bug with Dungeon Siege 2 itself as well.

Thanks

 

[Paul Smith]

Have you tried older drivers on the system? It might also be a good idea to
run a tool like Detonator Destroyer to clean up any traces of drivers on the
system.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.windowsresource.net/

*Remove 'nospam.' to reply by e-mail*

 

[Guest]

No, I'm not going to go rolling back my drivers for the good of one game.
I was playing now, for a good couple of hours and the game just froze up
with texture tearing/blurring.

I can play EQ2 and Titan Quest and other games for hours with no problems,
so I guess I'll just put it down to the Dungeon Siege 2 engine being buggy.
Shame, most fun game atm too hehe.

Thankyou for the response. I don't think I'll bother going down that path
though.

 

[Guest]

Does anyone know how to find out what the error message means?

Its:
*********
Video Initializaion failure!

Function failure: GetBackBuffer
DirectX error code: 0x8876086C
('Invalid call')
*********

Is there some way to search it, or an email I can send it off to to see if I
can get some help with it please?

Cheers.

 

[Guest]

You know, I have to be honest and say that I think Microsoft's 'support' is
one of the worst I have ever encountered, including Sony Onile Entertainment
and Blizzard, and that's saying something.

I just spent 15 minutes on a page 'loop' within the fabled support site for
MS, most of the time clicking a product just refreshed the page.
After going into areas with nothing to do with gaming (as none of the game
links would give me any way to request assistance) I finally got to a page
that asked me to input the product identification number.
I load up Dungeon Siege 2, go to About, scroll down, input the licenced
product ID, and you guessed it: "The product ID number you entered is not
supported in the country that you have selected."

So I reload the browser, making sure there's no .com.au so that I get the
USA site (I'm in Australia) and go through the process again, but it still
says Microsoft Australia at the top.
And I get that same response with the product ID.
Yes the ID is correct, I've entered it 15 times now.

Oh, and of course the main avenue from here is to go through the "how to buy
specialist support" system next. Which there is no way in hell I am doing.

All I want to know is what the heck that error message means. And I cannot
seem to be able to send a simple email off to any support person to ask.

From this point on I guess I am just going to write it off as Microsoft and
Gas Powered Games not being able to update their product to be compatible
with current generation hardware, and that my system is too "high end" to run
the game without problems, or something just as silly.

Seriously Microsoft, you need to do something about your Support. You are so
worried about people using illegal software that you make it near on
impossible for your legitimate users to get the help they deserve for FREE.
None of this pay for a specialist baloney.

SO, if there's someone at Microsoft who actually reads these Newsgroups, can
you please let me know how I find out what the error message means? Or give
me a link to somewhere I can actually email a customer support person?

This is getting way beyond stupid.

 

[Chris H.]

Microsoft rarely reads these newsgroups, because they're here for peer
support. However:

http://support.microsoft.com/dungeonii is the "Solutions Center" for Dungeon
Siege II.

http://www.gaspowered.com/ds2/support.php?skipLoad=1& also has links
directly to Gas Powered Games for bugs or feedback. Have you tried those?
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone -