Windows XP Dump file contents ?


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Hi there.. this is my first post, so hoping its in the right place...I'm fixing a friends pc, acer travelmate 2310, win xp home, 512 mg ram, intel celeron. At my house, works perfectly.. at his, resources used climbs to 75%, mouse moves erratically, keyboard does not type.... so guessing its win xp problem.

I used Dr watson and here is what it said:
Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Debug session time: Tue Dec 4 22:42:51.000 2007 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 0:16:36.000
..............................................................................................................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(328.338): Access violation - code c0000005 (first/second chance not available)
eax=ba126ad8 ebx=00690057 ecx=00000010 edx=00000008 esi=000c3618 edi=00000000
eip=774ffeab esp=0080fb98 ebp=0080fba8 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ole32.dll -
ole32!CoCreateInstance+0x3e8:
774ffeab 394304 cmp dword ptr [ebx+4],eax ds:0023:0069005b=????????
==========================
I really hope this makes sense to someone and its even relevant

I've degragged, spyware, adware and registry cleaner and works perfect at my house...

Thanks for any help or pointers

Will
 
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If only Dr Watson was that good.

I cant work anything out from this, if the Pc is running very slow then its possible that you got a virus or a rough application. Reinstalling windows will do it or download a antispyware for 30 day trial and get it to fix it. I prefer Trendmicro because its fully functional and might sort your issue out.
 
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williamf32 said:
Hi there.. this is my first post, so hoping its in the right place...I'm fixing a friends pc, acer travelmate 2310, win xp home, 512 mg ram, intel celeron. At my house, works perfectly.. at his, resources used climbs to 75%, mouse moves erratically, keyboard does not type.... so guessing its win xp problem.

I used Dr watson and here is what it said:
Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Debug session time: Tue Dec 4 22:42:51.000 2007 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 0:16:36.000
..............................................................................................................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(328.338): Access violation - code c0000005 (first/second chance not available)
eax=ba126ad8 ebx=00690057 ecx=00000010 edx=00000008 esi=000c3618 edi=00000000
eip=774ffeab esp=0080fb98 ebp=0080fba8 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ole32.dll -
ole32!CoCreateInstance+0x3e8:
774ffeab 394304 cmp dword ptr [ebx+4],eax ds:0023:0069005b=????????
==========================
I really hope this makes sense to someone and its even relevant

I've degragged, spyware, adware and registry cleaner and works perfect at my house...

Thanks for any help or pointers

Will
Do you have any software running in the background?
 

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