DSL lost after installling\setting up HPNA network

[steve]

I recently acquired a DSL connection (ATT/Yahoo). It was connected to
my wife's computer (a Dell laptop running Windows XP). In order to be
able to access the DSL on my own computer (a HP desktop also running
Windows XP) I obtained a couple of 2Wire home phone network adapters,
hooked them up, installed the drivers and ran Windows Network Wizard
on both computers.

There are two problems:

1) With both 2Wire connections enabled DSL cannot be accessed on my
wife's (host) computer (and obviously not on my computer either).
However, if you disable the 2Wire connection on the host computer, DSL
is restored but network functionality is lost.

2) I set up files in the Shared Documents folder on both computers.
On the host computer, both computers are pictured in the "view the
computers in the workgroup" window and both Shared Documents folders
and their contents are shown and accessed. However, on my (quest)
computer, only my computer and my Shared Documents folder are shown
but not either of my wife's.

I have run through all the tutorials and troubleshooters in XP help
and support with no successs.

 

[Lem]

I recently acquired a DSL connection (ATT/Yahoo). It was connected to
my wife's computer (a Dell laptop running Windows XP). In order to be
able to access the DSL on my own computer (a HP desktop also running
Windows XP) I obtained a couple of 2Wire home phone network adapters,
hooked them up, installed the drivers and ran Windows Network Wizard
on both computers.

There are two problems:

1) With both 2Wire connections enabled DSL cannot be accessed on my
wife's (host) computer (and obviously not on my computer either).
However, if you disable the 2Wire connection on the host computer, DSL
is restored but network functionality is lost.

2) I set up files in the Shared Documents folder on both computers.
On the host computer, both computers are pictured in the "view the
computers in the workgroup" window and both Shared Documents folders
and their contents are shown and accessed. However, on my (quest)
computer, only my computer and my Shared Documents folder are shown
but not either of my wife's.

I have run through all the tutorials and troubleshooters in XP help
and support with no successs.

How are the computers connected to the DSL line? Please include the
specific make and model of the device connected between the DSL line and
the computer(s) and how that device is connected to the computer(s).

It sounds as if you might be attempting to configure Internet Connection
Sharing (ICS), but without more detail it's hard to tell what your
problems may be.

 

[Steve Winograd [MVP]]

I recently acquired a DSL connection (ATT/Yahoo). It was connected to
my wife's computer (a Dell laptop running Windows XP). In order to be
able to access the DSL on my own computer (a HP desktop also running
Windows XP) I obtained a couple of 2Wire home phone network adapters,
hooked them up, installed the drivers and ran Windows Network Wizard
on both computers.

There are two problems:

1) With both 2Wire connections enabled DSL cannot be accessed on my
wife's (host) computer (and obviously not on my computer either).
However, if you disable the 2Wire connection on the host computer, DSL
is restored but network functionality is lost.

2) I set up files in the Shared Documents folder on both computers.
On the host computer, both computers are pictured in the "view the
computers in the workgroup" window and both Shared Documents folders
and their contents are shown and accessed. However, on my (quest)
computer, only my computer and my Shared Documents folder are shown
but not either of my wife's.

I have run through all the tutorials and troubleshooters in XP help
and support with no successs.

If I understand your setup, your wife's computer will share its DSL
connection with your computer.

In that case, run the Network Setup Wizard again on your wife's
computer. Select the connection method "This computer connects
directly to the Internet. The other computers on my network connect
to the Internet through this computer." Tell the Wizard to share the
computer's DSL connection. If it asks what to use for the home
network, tell it to use the HPNA connection.

Then run the Network Setup Wizard again on your computer. If the
Wizard detects the other computer's shared Internet connection, tell
it to use that connection. Otherwise, select the connection method
"This computer connects to the Internet through a residential gateway
or through another computer on my network".
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[steve]

If I understand your setup, your wife's computer will share its DSL
connection with your computer. YES

In that case, run the Network Setup Wizard again on your wife's
computer. Select the connection method "This computer connects
directly to the Internet. The other computers on my network connect
to the Internet through this computer." THIS IS WHAT I ALREADY DID

Tell the Wizard to share the computer's DSL connection. I DON'T SEE A
PLACE
FOR THAT ON THE WIZARD, EXCEPT IT ASKS TO SPECIFIY WHICH CONNECTIO
IS YOUR INTERNET CONNECTION AND I SPECIFY THE DSL CONNECTION,
WHICH THE ONLY INTERNET CONNECTION ON THE HOST COMPUTER


If it asks what to use for the home network, tell it to use the HPNA
connection.
IT DOESN'T ASK FOR THIS. IT ASKS FOR A NAME FOR THE NETWORK (THE
DEFAULT BEING MSHOME)


Then run the Network Setup Wizard again on your computer. If the
Wizard detects the other computer's shared Internet connection, tell
it to use that connection. THE WIZARD, WHEN RUN ON THE SECOND
COMPUTER, DOESN'T DETECT AND DISPLAY ANY CONNECTIONS.

Otherwise, select the connection method
"This computer connects to the Internet through a residential gateway
or through another computer on my network". THIS IS WHAT I USED.

 

[steve]

The DSL Modem is a Siemen's Speedstream 4100 Ethernet ADSL Modem
connected via a R? cable to the R? cable port on the computer. There
is a power cord plugged in via a 12 dcv transformer. There is another
cord from the modem connected to a DSL filter which in turn connects
to a telephone wall jack via standard telephone wire. Both computers
have 2Wire HPNA adapters which connect to the computers via a USB port
and to the telephone wall jack via standard telephone wires which
bypass the DSL filters.

 

[Steve Winograd [MVP]]

THIS IS WHAT I ALREADY DID

Tell the Wizard to share the computer's DSL connection.

I DON'T SEE A PLACE
FOR THAT ON THE WIZARD, EXCEPT IT ASKS TO SPECIFIY WHICH CONNECTIO
IS YOUR INTERNET CONNECTION AND I SPECIFY THE DSL CONNECTION,
WHICH THE ONLY INTERNET CONNECTION ON THE HOST COMPUTER


IT DOESN'T ASK FOR THIS. IT ASKS FOR A NAME FOR THE NETWORK (THE
DEFAULT BEING MSHOME)


THE WIZARD, WHEN RUN ON THE SECOND
COMPUTER, DOESN'T DETECT AND DISPLAY ANY CONNECTIONS.


THIS IS WHAT I USED.

Here are some tests to troubleshoot the problem. Please do the tests
and report the results.

1. On your wife's (host) computer, right click the HPNA network
connection and click Status > Support > Details. It should show:

IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway: none
DNS Server = none

2. On your computer (client), right click the HPNA network connection
and click Status > Support > Details. It should show:

IP Address: 192.168.0.x (1<x<255)
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DNS Server = 192.168.0.1

3. Open a command prompt window (Start > Run > Accessories > Command
Prompt) on your computer and enter these lines. Each one should get
four replies:

ping 192.168.0.1
ping 64.233.187.99
ping google.com

4. Enter these two addresses in Internet Explorer on each computer.
They should both take you to the Google web page on each computer:

http://64.233.187.99
http://google.com
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[steve]

A new issue has just emerged. I am now getting a "limited or no
connectivity" message as the status of the home network connection
under "network connections." I say this is new because not only did
the status previously show as "connected" but I pinged IP addresses
which I found using the XP troubleshooter and when I "pinged" them the
results were positive. (Not only that but previously I was able to
read guest computer documents on the host computer although not vice
versa.)

I assume that the next step is to check all the physical connections
(plug and unplug) and if that doesn't work then it must be one of the
HPNA adapters which is bad and has to be replaced which burns me
because I already had to replace one and it took like six weeks.

 

[smlunatick]

I recently acquired a DSL connection (ATT/Yahoo). It was connected to
my wife's computer (a Dell laptop running Windows XP). In order to be
able to access the DSL on my own computer (a HP desktop also running
Windows XP) I obtained a couple of 2Wire home phone network adapters,
hooked them up, installed the drivers and ran Windows Network Wizard
on both computers.

There are two problems:

1) With both 2Wire connections enabled DSL cannot be accessed on my
wife's (host) computer (and obviously not on my computer either).
However, if you disable the 2Wire connection on the host computer, DSL
is restored but network functionality is lost.

2) I set up files in the Shared Documents folder on both computers.
On the host computer, both computers are pictured in the "view the
computers in the workgroup" window and both Shared Documents folders
and their contents are shown and accessed. However, on my (quest)
computer, only my computer and my Shared Documents folder are shown
but not either of my wife's.

I have run through all the tutorials and troubleshooters in XP help
and support with no successs.

What seems to be the problem is that the DSL and the Home Phone
network both are using the "digital" band of the phone line and that
all the phone jacks in your home are all connected to the same
telephone line. I am not sure that this is possible.

 

[steve]

It seems to me that if what you are saying was true then there could
be no such thing as a home phone network for sharing a DSL connection
(which REQUIRES that all computers be on the same phone line) and so
you must be wrong.

 

[Steve Winograd [MVP]]

A new issue has just emerged. I am now getting a "limited or no
connectivity" message as the status of the home network connection
under "network connections." I say this is new because not only did
the status previously show as "connected" but I pinged IP addresses
which I found using the XP troubleshooter and when I "pinged" them the
results were positive. (Not only that but previously I was able to
read guest computer documents on the host computer although not vice
versa.)

I assume that the next step is to check all the physical connections
(plug and unplug) and if that doesn't work then it must be one of the
HPNA adapters which is bad and has to be replaced which burns me
because I already had to replace one and it took like six weeks.

There could be a hardware problem with the HPNA adapters. However,
the problem could also be that Internet Connection Sharing isn't
properly configured. To determine that, please do this test and
report the results:

1. On your wife's (host) computer, right click the HPNA network
connection and click Status > Support > Details. It should show:

IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway: none
DNS Server = none
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[steve]

There could be a hardware problem with the HPNA adapters. However,
the problem could also be that Internet Connection Sharing isn't
properly configured. To determine that, please do this test and
report the results:

1. On your wife's (host) computer, right click the HPNA network
connection and click Status > Support > Details. It should show:

Except when troubleshooting the problem, the connection is disabled so
that DSL is available. (Before the recent development, whenever the
pc port connection was enabled we lost DSL.) Then, with the new
issue, when you try tenable the pc port connection, at first there is
a message that says "acquiring IP address." After a while, that
changes to "limited or no connectivity." No surprsingly, when you
check status (per your suggestion) you get: IP address --
000.000.000. In short, the new issue prevents the system from
acquiring an IP address when the connection is enabled.

 

[Steve Winograd [MVP]]

Except when troubleshooting the problem, the connection is disabled so
that DSL is available. (Before the recent development, whenever the
pc port connection was enabled we lost DSL.) Then, with the new
issue, when you try tenable the pc port connection, at first there is
a message that says "acquiring IP address." After a while, that
changes to "limited or no connectivity." No surprsingly, when you
check status (per your suggestion) you get: IP address --
000.000.000. In short, the new issue prevents the system from
acquiring an IP address when the connection is enabled.

It appears that Internet Connection Sharing isn't enabled. Until
that's done, your setup won't work properly.

To enable Internet Connection Sharing:

1. Open the Network Connections folder.
2. Right-click the DSL connection.
3. Click Properties.
4. Click Advanced.
5. Put a check mark in the box "Allow other network users to connect
through this computer's Internet connection.
6. If there's a box that says "Select a private network connection",
click the arrow and select the HPNA connection.

Then do the test that I gave above.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[steve]

I implemented you suggestions (except checking private network box
which I did not see). Lo and behold, the "limited or no connectivity"
message went away and was replaced by "connected." Also, I can now
see both computers under "view computers in workgroup" on the host
computer but on the quest computer the host computer does not show in
that window. Also, I am now seeing the shared file folder of both
computers on both of them. However, I am still having problem no. 1
-- with the home network activated DSL won't respond.

 

[steve]

I implemented you suggestions (except checking private network box
which I did not see). Lo and behold, the "limited or no connectivity"
message went away and was replaced by "connected." Also, I can now
see both computers under "view computers in workgroup" on the host
computer but on the quest computer the host computer does not show in
that window. Also, I am now seeing the shared file folder of both
computers on both of them. However, I am still having problem no. 1
-- with the home network activated DSL won't respond.

On Sep 28, 1:12 am, "Steve Winograd [MVP]" <[email protected]>




I have to correct whar I said in my last message. Although shared documents of both computers show up under Network Places, if you try to open the other computer's folder you get a message saying you don't have permission.

Also, if you open "show workgroup computers" on either computer only
that computer's name is shown and not the name of the other
computer's.

 

[steve]

I have to correct my last message. Although both computer's "shared
documents" folder appears in Network Places on both computers, if you
try to open the other computer's folder you get a no access message.
Also, when you open "see workgroup computers" you see only the
computer you are on and not the other one.

I implemented you suggestions (except checking private network box
which I did not see). Lo and behold, the "limited or no connectivity"
message went away and was replaced by "connected." Also, I can now
see both computers under "view computers in workgroup" on the host
computer but on the quest computer the host computer does not show in
that window. Also, I am now seeing the shared file folder of both
computers on both of them. However, I am still having problem no. 1
-- with the home network activated DSL won't respond.