Downloading Templates

[JD]

I've tried repeatedly to download greeting card templates from the Office
Home site. The chosen card displays on screen, I click "Download," a small
IE window opens (for a second) and I read "Downloading." I'm not asked which
folder to direct the download to, and all I get is a blank document.
In the past I've successfully downloaded templates from this site. All of
the "controls" are installed and enabled.
What am I doing wrong?

 

[Mary Sauer]

See if emptying your temporary cache makes a difference. In Internet Explorer,
tools, Internet Options, delete files.

 

[JD]

Hi Mary,
I tried your suggestion. Still no joy. Any other suggestions?

 

[JD]

I note that I found the "downloaded" Word document templates in the Temp
folder. They are titled and identified as templates, but alas, blank. 'Tis a
mystery.

 

[Mary Sauer]

Templates usually open the program, then you save as.

 

[JD]

Well, that has been the procedure here. However, the saved documents are
still empty.
I wonder. Is there some setting in Options, some box that's checked or
unchecked, that might be making these pictures invisible--even in Print
Preview?
I'm at a loss.

 

[Suzanne S. Barnhill]

If you don't have "Drawing objects" checked on the Print tab of Tools |
Options, then you won't see wrapped graphics or text boxes in Print Preview.
And if you don't have "Drawings" checked on the View tab of Tools | Options,
you won't see them in Print Layout view, either (and you will never see them
in Normal view).

 

[JD]

Suzanne,
You've done me a great service--and not for the first time I might add.
I checked the indicated boxes--and there was a beautiful Santa and Christmas
Tree displayed in my doc.
Thank you very much.

 

[Suzanne S. Barnhill]

I should have replied earlier, as I suspected that might be the problem, but
(silly me) I couldn't imagine a template being nothing but wrapped graphics!