Down loads and updates dont work.

[Guest]

For a long time I have not been able to update exsisting programs
or down load new ones with out help from vendor. I can not update or down
load
critical microsoft or new programs IE7 will not down load. I have e-mailed
micro soft several times but have not recieved an answer i could understand
or afford.

 

[Guest]

Specifically what takes place when you click on a download....Also,open
event viewer to see whats going on in the OS.

 

[Malke]

For a long time I have not been able to update exsisting programs
or down load new ones with out help from vendor. I can not update or down
load
critical microsoft or new programs IE7 will not down load. I have e-mailed
micro soft several times but have not recieved an answer i could understand
or afford.

The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the
malware/virus status of the machine? If you think it is clean, what
programs (and versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware


Malke