Document viewer on startup

  • Thread starter Thread starter J
  • Start date Start date
J

J

I've googled this a lot and there seems to be no real answers out there...

Whenever I startup my laptop I get 'Document viewer' popping up and wanting
to do something... after failing, it then pops up again saying that the
feature I want to use is on a cd rom that is not available...

When looking in the event viewer I get 2 warning notes for Msi Installer -
event 1001 and event 1004.

How do I stop it???

Thanks in advance
 
Many programs do not install 100% of available features. When a
user runs the application and triggers a call to that feature the app
will call the .Msi (Microsoft Installer ) package to load the feature.
Since the original media isn't available you'll get the Event log entries
you list. It's a difficult issue to resolve since the Msi will continue to
try and run and resolve the feature request. Document Viewer is a
little vague, is it part of an Office suite ? If so do you have the media
disk it's requesting. One extreme measure is to use a tool to remove
the data associated with the .Msi module. However once you do
that the program it is associated with will be broken. This can also
be due to a Startup or Watchdog that is being called/loaded when
the PC boots up. Removing that may stop the .msi from trying to run.
 
Hi,

Thanks for your response.

I'd rather not start removing things when I have no idea what has caused
this to start happening.

It is asking me to insert the 'Document viewer' disk and click OK...

I have no such disk! I thought it would be an application ready installed
with windows...

Confused.
 
Next time the message appears, write down the filename.msi that
the system is prompting for. With that information we can determine
what disk/application it is trying to update/modify.
 
It was all preloaded on the laptop...

No office disk...

I do have the recovery disks from when I first set up the machine though.

On there???

Thanks for all input.
 
Perhaps contacting tech support of laptop maker, they must provide OEM
software support.
 
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