DLL file appearing as Virus

[Martin]

Hi

I have reformated my brother's pc last week and once i got XP back on, i
updated Win XP and my antivirus programme is telling me that a DLL file is a
virus. The file is called XWR14021.DLL. But i don't understand it. My
brother's pc has the file but not me, we both use Win XP Home but the file is
only on one pc.

Plus i had the virus on Win Vista Home Basic and it was the same file. But i
found out that it was a add-on for IE7.

What can i do to fix this problem.

 

[Robert Kochem]

I have reformated my brother's pc last week and once i got XP back on, i
updated Win XP and my antivirus programme is telling me that a DLL file is a
virus. The file is called XWR14021.DLL.

Have you performed an online scan of that particular file e.g. with
http://www.virustotal.com if it is really a virus and not a false alert?
Virus scanner often accuse clean files of being a virus - even original
files from Microsoft Windows.

Robert

 

[R. McCarty]

That filename does indicate it's malicious. It only takes a very few
seconds on the Internet without protection to become infected. What
Anti-Virus app do you have on this PC ? No single AV will detect &
remove 100% of the threats on the web.

One way to clean the PC is to boot to Safe Mode with Networking
and run one or more of the following online scans:
http://www.eset.com/onlinescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html

 

[Elmo]

Hi

I have _reformatted_ my brother's pc last week and once I got XP back on, I
updated Win XP and my antivirus programme is telling me that a DLL file is a
virus. The file is called XWR14021.DLL. But I don't understand it. My
brother's pc has the file but not me, we both use Win XP Home but the file is
only on one pc.

Plus I had the virus on Win Vista Home Basic and it was the same file. But I
found out that it was an add-on for IE7.

What can I do to fix this problem.

Remove the infected file.

 

[nass]

Hi

I have reformated my brother's pc last week and once i got XP back on, i
updated Win XP and my antivirus programme is telling me that a DLL file is a
virus. The file is called XWR14021.DLL. But i don't understand it. My
brother's pc has the file but not me, we both use Win XP Home but the file is
only on one pc.

Plus i had the virus on Win Vista Home Basic and it was the same file. But i
found out that it was a add-on for IE7.

What can i do to fix this problem.

This an Adware, try to run a thorough scan with an up2date Anti-virus and
Anti-malware (full scan not Express/Quick scan!).

Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up then this command:
sfc /scannow

HTH,
nass

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^ http://www.nasstec.co.uk ^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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[Kelly]

Follow the manually removal instructions from here:
http://www.oral8.cn/viruscom/viruscom_36092.html

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[Martin]

Hi Robert

no i didn't do a online scan but i will do one tomorrow. I will do one with
symantec. The antivirus system i use is Norton 360 and sometimes Avast 8 but
Norton is the best. I was told to remove the file but it will not remove, so
what i will do is, find out what the virus is and download the removal tool
and see if i can fix the file.

Martin

 

[Martin]

Hi R. McCarty

So is this file something to do with the internet because i found out that
the file is an add-on for the internet. I use Norton 360 v1 as my antivirus
programme and sometimes Avast 8 but Norton is the best for me. I will be
downloading an removal toll tomorrow to see if i can fix the file without
deleting it.

I will also try a online scan as well.

Thanks

Martin