Display errors with Quickbooks Pro 2002 and Windows XP Professional

[Guest]

I had been using Quickbooks Pro 2002 with Windows 98 for 2 years without any display errors. Now that we have upgraded to Windows XP Professional, typing in Quickbooks Pro 2002 has become a major problem and I have tried just about everything to fix it. When typing over any pre-existing characters, the new characters are visible in addition to the pre-existing characters. The only way you can see what you have typed, correct or not, is to either hit enter or tab to a new field. Also, if you highlight a field and either hit the delete button or backspace, the pre-existing characters are still visible. So much time is wasted reviewing typed information because you don't know if what you typed is correct until you advance to another field. Quickbooks wants money for a Support Contract so I have not called them and am hoping I don't have to because I don't think this is a Quickbooks thing. If anyone has had this problem I would be interested in your assistance. Thanks.

 

[Jym]

Have you tried to back up your data and do a reinstall ? Jym

I had been using Quickbooks Pro 2002 with Windows 98 for 2 years without

any display errors. Now that we have upgraded to Windows XP Professional,
typing in Quickbooks Pro 2002 has become a major problem and I have tried
just about everything to fix it. When typing over any pre-existing
characters, the new characters are visible in addition to the pre-existing
characters. The only way you can see what you have typed, correct or not,
is to either hit enter or tab to a new field. Also, if you highlight a
field and either hit the delete button or backspace, the pre-existing
characters are still visible. So much time is wasted reviewing typed
information because you don't know if what you typed is correct until you
advance to another field. Quickbooks wants money for a Support Contract so
I have not called them and am hoping I don't have to because I don't think
this is a Quickbooks thing. If anyone has had this problem I would be
interested in your assistance. Thanks.

 

[Jym]

If there are no known software errors in QuickBooks Pro 2000 and no patches
or fixes on the Quicken website , then it must be a compatibility problem
with something that is installed on your XP machine. Try updating the
graphics display driver from the manufactures website. Hope this helps. Jym

Yes I did back up and reinstall. The other thing that I have noticed is

that several areas in Quickbooks have small circles that you can select or
unselect to choose certain options throught the software. Since this new
installation into Windows XP Professional, those circles are displayed off
center and in some cases, you can't select the option, or at least you can't
see if you did. I don't know if that helps anybody to identify my problem
or not.

 

[Guest]

Thanks for all of your suggestions but nothing seems to work. I updated the drivers and re-installed the software but I still have the problem. I have contacted both Quickbooks and Intel, my graphics driver manufacturer, and instituted an inquiry into the problem. Thanks again for all your help. Deb

 

[Sam G]

I am having the exact same problem and have been waiting for a
response from Quickbooks support for 8 months!! I have tried
installing different keyboard drivers, different keyboards and a
reinstall of quickbooks itself. Please write back if you find a
solution.