disk error - can't receive mail

[Guest]

For the past week I've not been able to receive email in outlook 2003. My
ISP is tiscali. I get the following msg ...

Task 'pop.tiscali.co.uk - Receiving' reported error (0x800CCC90) : 'Your
incoming (POP3) e-mail server has reported an internal error. If you continue
to receive this message, contact your server administrator or Internet
service provider (ISP). The server responded: -ERR cannot open disk file
error 2'

I've done what they said (reset tcpip and reset my password) but that didn't
work. I don't know what to do - Help ! I can still send outgoing msgs.

Thanks

Anita

 

[neo [mvp outlook]]

Hi Anita,

First you will want to ensure that you apply service pack 2 to
Office/Outlook 2003. Once that is done, you will need to turn on diagnostic
logging, perform a mail collection in order to generate the error, turn off
logging, and then send said log file to your ISP. The reason why is that
there will be a corrupt item on the server. Your ISP can take of this for
you.

To turn on logging see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;300479&sd=RMVP

/neo

PS - The reason I suggested that you get service pack 2 applied is that
there was a software bug in the logging routine where your userid/password
could be noted into the OPMLOG.LOG file. This doesn't happen under service
pack 2 for Office/Outlook 2003.